Will WildBlue require a separate account with an Internet Service Provider (ISP)?

No, the WildBlue service includes all key ISP features like e-mail, web hosting, etc. If customers prefer, they can continue to use their current ISP for email and use the WildBlue service for broadband Internet access.

If I sign up for WildBlue service, can I keep my AOL® account?

Yes, you can use WildBlue for high-speed broadband Internet access and keep your keep your AOL® service. You will need to pay a separate fee to AOL® beyond your monthly WildBlue fee.

Do customers have to have a phone line in addition to the satellite connection?

No. This is a 2-way wireless, high-speed Internet service that requires no phone line connection.

Can I get WildBlue service in a mobile vehicle like an RV or truck?

No. WildBlue service is designed for stationary locations like homes and businesses. We do not offer broadband service for mobile vehicles.

Will I be able to use a virtual private network (VPN) with WildBlue service?

Yes. WildBlue recommends the use of SSL-based VPNs. They work well on the WildBlue network because they work efficiently over a satellite connection. IP Sec-based VPNs may work over the WildBlue network, but will likely be much slower (and perhaps not useable) due to the effects of latency.

Do you limit heavy bandwidth users?

Since WildBlue is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy will have no effect on their usage. For a few very heavy bandwidth users, the system may restrict their bandwidth. WildBlue's Fair Access Policy will be well-documented and communicated to our users before they become customers. We plan to offer multiple service levels that should accommodate most user’s requirements.

Do I need a southern line of sight to receive a signal from your satellite?

Yes. You will need a view of the southern sky to receive a signal from the WildBlue satellite.

Will your service be available in Alaska, Hawaii or Puerto Rico?

No. The WildBlue service is available only in the 48 continental U.S. States. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.

What is the impact of latency? Can I play real-time Internet games or make Internet phone calls on your service?

The WildBlue system is engineered to help offset the impact of latency. However, there is a delay of about a quarter second as the signal travels up to the satellite and back down to the ground. For most Internet applications this latency does not affect performance, however, there are some applications like voice over IP, or real-time interactive gaming, where latency will have a noticeable effect on performance over the WildBlue network.