Outage Reporting

When you’re in the dark and trying to report your power outage, there’s nothing more frustrating than a fast busy signal or sitting in a crowded phone queue waiting for the next available customer care representative.

We’ve heard your frustration and are pleased to introduce a options that allow you to manage your account and service experience from the comfort and convenience of your computer or mobile device.

Please do not report your outage by email or through Facebook or other social media applications. These are not always staffed and your outage may not be immediately logged.

Online and Mobile

SmartHub is our online and mobile platform — the ultimate power tool for convenient account management. It’s the quickest and easiest way to report your outage. Watch this video for a quick tutorial on reporting your outage online or using our mobile app.

Ready to start? Click to visit our SmartHub page and you will be taken to our secure online system.  New users will have to complete a short registration process. Once you are in the system you will see a Quick Links menu on the left side, giving you access to various account management features, including outage reporting.

From the online self-service site, users can also sign up to receive outage-related notifications by email or text. Just click on Notifications on the top menu and a submenu will appear on the right. Select “Manage Contacts” to add preferred email and/or text message contact information. Then select “Manage Notifications” and expand the Service option menu to set up your personalized notification options.

You can also safely and securely access the system through your mobile device of choice using the free app provided by Midwest Energy. Mobile users can download the free SmartHub app from iTunes or Google play to begin using one of the many power tools available.

Text your outage

Before using this easy service, you need to complete a short registration process and make sure your current cell phone number is on file at Midwest Energy. If you have not previously provided your cell phone number or it has changed, please contact us at 800-492-5989. Once you complete the registration process, you will receive a text with an account verification code. Enter the verification code in the applicable web page field, click Submit and you will receive a second text message confirming completion of the process. If your cell phone number is not on file, you will be notified to contact us to provide the number. After signing up, you will be directed to a screen listing the account number(s) associated with your cell phone number. This screen also provides the number to which outages should be texted. Be sure to add this number to your cell phone contacts so it will be readily available when needed! If you have multiple accounts with Midwest Energy, you will be able to set up key word indicators for each account (i.e., home, well, cabin, garage, barn, etc.) for more specific outage reporting. Once you complete these steps and click Submit, you are ready to text your next power outage to us.

Texting your outage is as simple as 1-2-3:

  1. Open a new text message in your cell phone.
  2. Type Outage (without quotes, not case sensitive). If you set up key word indicators, use those (i.e. Outage Barn or Outage All).
  3. Enter the outage number provided during the sign up process in the “Send To” field and send.Once the text is received and verified by our outage management system, you will receive an “Outage Reported Successfully” message. A second message will be sent when the outage is restored.Please note that all standard data and text messaging charges apply.

Call 800-492-5989

Calls are answered 24 hours a day, seven days a week.  Please be aware that in a major outage, the number of incoming lines may not be sufficient to handle the number of callers and you may experience a fast busy signal. Please attempt to call back or use one of the other methods provided.

 

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© 2017 Midwest Energy Cooperative | 901 E. State Street | P.O. Box 127 | Cassopolis, MI 49031 | Customer Care Center: 800.492.5989
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