Billing Programs and Assistance
Do you need help paying your electric bill or are looking for ways to save energy? We're here to help!
Available Billing Programs
- Own It Prepaid Metering: Pay for your electric in advance and eliminate late/reconnection fees and account deposits. You choose how much and how often you pay, and you have several options for how you can pay your bill too. A credit balance must be maintained to avoid disruptions in service. Sign up now.
- Budget Billing: This program calculates the monthly budget payment based on the previous 12-month average and adjusts your payment slightly throughout the year. This allows you to have roughly the same electric bill each month. Send us a contact inquiry through SmartHub, and we can get you enrolled in the program.
- Payment Arrangements: If you have fallen behind on your bills, we're happy to set up a payment arrangement to help you get back on track. Requesting an arrangement is easy! Log onto SmartHub and go to Billing & Payments>Payment Extension to get started or simply call us at 800.492.5989. We'll build an arrangement that's custom to you and meets your specific needs.
Curious about your Energy Consumption?
Log into SmartHub to review your usage by month, day, and even hour to find out when you use the most energy. Not on SmartHub or have specific questions? Give us a call at 800.492.5989. We'll take a look at your account and help determine ways in which you can save energy.
If you are struggling to pay your electric bill, you may qualify for assistance. Don't wait until it's too late, and your service has been disconnected. Dial 2-1-1 as soon as you can to learn about available programs or research options online:
In addition to 2-1-1, these websites can help direct you to State and/or Federal assistance to help you pay your utility bills and more. You can also give us a call at 800.492.5989.
Please visit the following websites or dial 2-1-1 from Indiana to find out what programs are available to you.
Please visit the following website or dial 2-1-1 from Ohio to find out what programs are available to you.