Member Center

plug icon 60

Start/Stop/Change Service

Start new service, upgrade service, add another individual to your account, or disconnect service.

SmartHub Icon

SmartHub

Manage your account 24/7 with SmartHub, our web and mobile platform. Pay your bill, report an outage, view your usage, make account changes and more.

Dollar Sign 70

Ways to Pay

We offer several convenient payment options to fit your lifestyle such as autopay, prepaid metering, electronic payments, MoneyGram and more.

RESOURCES

Learn about your bill, review our fuel mix, catch up on the latest issue of Country Lines, explore Co-op Connections, read about our line clearance program and more.

START, STOP OR CHANGE SERVICE

Start New Construction Service

Please fill out the below form to begin your service request. You will need to know the nearest pole number, nearest address OR the nearest crossroad intersection. Once we’ve established the location, you will receive a New Construction Packet with all necessary forms and instructions. After we receive completed forms, we will schedule an appointment with a field technician who will prepare an estimate; construction will begin once the invoice is paid and inspections are returned.

OTHER IMPORTANT INFORMATION

  • Meter Base: Permanent 200 and 100 amp meter bases are available in all customer solutions centers at no charge. Permanent 400 amp meter bases are available for purchase. We do not provide temporary meter bases.
  • Electrical Inspection: We must receive inspection approval from the electrical inspector before construction will begin. Please contact your township for information.
New Construction Electric Customer
First
Last
Change/Upgrade Existing Service

Fill out the form below to request changes to your existing residential service, such as:

  • Moving or removing your existing meter and/or electric service drop
  • Removing a temporary service
  • Upgrading your service for a new heating/air conditioning system or other large electrical appliance
  • Removing an outdoor light
Service Change Request
Service Address
City
State/Province
Zip/Postal
Add Individual to Existing Account

Transfer Existing Service to New Consumer
Transfer Existing Service to Consumer
First
Last
Address
City
State/Province
Zip/Postal
Disconnect Service

NEED MORE HELP?

Give us a call at 800.492.5989 and we can help you with any of these requests.

HOURS OF OPERATION
Monday – Friday
8:00 a.m. – 5:00 p.m

SMARTHUB

Manage your account and pay your bills with SmartHub. Access it from your web browser at teammidwest.smarthub.coop or download the SmartHub Mobile app from the Apple Store or Google Play.

Features include:

  • Outage Reporting: Quickly report your service interruption without waiting for the next available phone representative.
  • Notifications: Sign up to receive select text or email account notifications, including outage, billing and usage information.
  • Bill & Pay: View your current account balance, make a payment, manage recurring payments, and modify payment methods.
  • Service Status: Report a service issue or find out if there are any known issues related to your account.
  • My Usage: Access detailed information to better understand and manage your energy use.

WAYS TO PAY

SMARTHUB

SmartHub is our secure online and mobile platform. Access it through a web browser or download the free app from the Apple App Store or Google Play.

AUTOPAY

We offer two convenient autopay options: bank draft and credit card. Sign up via SmartHub or by using our automated phone system at 800.492.5989.

CUSTOMER SOLUTIONS CENTERS

Pay in person at one of our three Customer Solutions Centers. Drop boxes are also available for after-hours use. After-hours payments post the following open business day.

OWN IT PREPAID METERING PROGRAM

Manage your energy consumption and pay for your electric service in advance to avoid one large payment based on the energy you already used. Click here to learn more about OWN IT.

MONEYGRAM

MoneyGram is a community-based payment option that guarantees your funds and posts your payment immediately. Find participating local retailers like Walmart, Dollar General, CVS and Speedway. Cash only payments.

PHONE

Use our automated system to make a one-time payment by credit card or check by calling 800.492.5989. Please have your account number ready. To protect the security of your personal financial information, our solutions agents are not able to take phone payments.

MAIL

Send payments to:
Midwest Energy & Communications
60590 Decatur Road
Cassopolis, MI 49031

Do not send cash through the mail, and allow adequate time for the payment to reach our office. Please include the bill stub and write the account number on your check.