Member Center

Member Center

SMARTHUB

We want to make viewing and managing your account as simple as possible. SmartHub gives you a secure online and mobile platform to ensure you can stay on top of all your account activity.

Even when you’re on the go, you can use the SmartHub mobile app. Just download the free app from the Apple App Store or Google Play and search for MECenergy. New customers will have to complete a short registration.

Here’s how to get the most out of SmartHub:

  • Outage Reporting: Quickly report your service interruption without waiting for the next available phone representative.
  • Notifications: Sign up to receive select text or email account notifications, including outage, billing and usage information.
  • Bill & Pay: View your current account balance and due date, make a payment, manage recurring payments, and modify payment methods.
  • Contact Midwest: Got a question or concern – we’re just a quick click away!
  • Service Status: Report a service issue or find out if there are any known issues related to your account.
  • My Usage: Access detailed information to better understand and manage your energy use.

WAYS TO PAY

SMARTHUB

SmartHub is our secure online and mobile platform. Access it on your computer, download the free app from the Apple App Store or Google Play and search for “MECenergy.”

AUTOPAY

Pay your bill the easy way with no lines, no stamps and no hassles! We offer two convenient autopay options: bank draft and credit card. Sign up on SmartHub or by using our automated phone system at 800.492.5989.

CUSTOMER SOLUTIONS CENTERS

We have three Customer Solutions Centers where you can make a payment or speak with a Solutions Agent. Drop boxes are also available for after-hours use. Payments left after hours are posted during the next business day.

OWN IT PREPAID METERING PROGRAM

OWN IT Prepaid Metering Program is more than a way to pay, it’s a lifestyle. Manage your energy consumption and pay for your electric service in advance and avoid one large payment based on the energy you already used. Click here to learn more about OWN IT.

MONEYGRAM

We have three Customer Solutions Centers where you can make a payment or speak with a Solutions Agent. Drop boxes are also available for after-hours use. Payments left after hours are posted during the next business day.

PHONE

Make a one-time payment by credit card or check using our Automated Phone System at 800.492.5989. Please have your account number ready. To protect the safety and security of your personal financial information, we are not able to take payments through our Customer Solutions Center.

MAIL

Send payments to:
Midwest Energy & Communications
60590 Decatur Road
Cassopolis, MI 49031

Do not send cash through the mail, and allow adequate time for the payment to reach our office. Please include the bill stub and write the account number on your check.

NEW SERVICE REQUEST

Welcome to Midwest Energy & Communications.

Whether you’re new to the area or just new to MEC, we’re happy to welcome you as a member. Here is some information to help you get started:

  1. Contact us at 800.492.5989, visit one of our Customer Solutions Centers, or complete the New Service Request.
  2. Be prepared with one of the following:
    • the nearest pole number,
    • the nearest address, OR
    • the nearest crossroad intersection.
  3. Once we’ve established the location, you will receive a New Construction Packet that includes all of the necessary forms and instructions.
  4. When the forms are completed and returned, we will schedule an appointment with a field technician who will prepare an estimate. Construction will begin once the invoice is paid and inspections are returned.

OTHER IMPORTANT INFORMATION

  • Meter Base: Permanent 200 and 100 amp meter bases are available in all customer solutions centers at no charge. Permanent 400 amp meter bases are available for purchase. We do not provide temporary meter bases.
  • Electrical Inspection: We must receive inspection approval from the electrical inspector before construction will begin. Here is the contact information for Southeast Michigan Inspectors and Southwest Michigan Inspectors.
New Electric Customer
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