Set Up CommandIQ

Watch this quick video or read the instructions below. 

Download CommandIQ User Guide

  1. Download the CommandIQ app.
  2. Tap Let's Get Started.

    CommandIQ Welcome Screen
  3. Enter your personal information. The password you enter here will be used to access the app. This is not the login and password for your Wi-Fi. Please wait at least 10 minutes after your router has been ‘turned up’ before attempting step four.

    CommandIQ Registration Screen
  4. Your system will have a metal plate on the side or bottom. Tap the icon and scan the QR code that appears within the app. Alternatively, you can enter the MAC Address and Serial Number also found on that same metal plate.
    CommandIQ Router Configuration
  5. After the scan is complete,  you may be asked to enter your account number. 
    CommandIQ Confirm Account

  6. Set up your Wi-Fi.

  • If you already have MEC-managed Wi-Fi set up in your home, enter your current login and password to proceed. Please note that if you enter a new SSID and password, you will need to update it on all your devices as well. 

  • If you are setting up Wi-Fi for the first time, name your network and create a password. If you want to use the advanced app features ExperienceIQ and ProtectIQ, you will enable these by tapping + and then tapping Service. If you don't see ExperienceIQ or ProtectIQ, please call us at 800.492.5989.
    Set Up Wi-Fi

Download the CommandIQ User Guide