Or call 800.492.5989 24/7 to report an electric or fiber outage.

Please do not report outages via email or social media.

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LED Lights

The LEDs located on the corner of the GigaSpire U6 and U12 provide information on the status of the router.

Status LED Light
All LED lights are off
  1. The unit is turned off.
  2. There is no power to the unit.
  3. The UPS battery has been discharged and there is insufficient power to continue operation.
 None
Blue LED light appears along the length of the unit  Unit is booting up or a software upgrade is in process Full Blue Light
LED light is red Boot-up failed or there is a service failure and no internet connection. red led light
Blue LED light appears towards the top of the unit Unit successfully booted up. You are connected to the internet Blue Light Top
LED light is green  WPS is attempting to pair with a device.  Green line

All LED lights are off 

  • Unit has no power.
  • The UPS battery has been discharged and there is insufficient power to continue operation.

Blue LED light appears along the length of the unit

  • Unit is booting up.
  • Software upgrade is in process.
  • blue startup light

Red LED light along the length of the unit

  • Boot-up failed. Please call us at 800.492.5989.
  • There is a service failure and no internet.
  • red led light

Blue LED light appears towards the top of the unit

  • Unit successfully booted.
  • Unit is operating normally and is connected to the internet.
  • blue light at top

Gree LED light appears along the length of the unit

  • WPS is attempting pair with a device.
  • green WPS light