DOES YOUR CURRENT EQUIPMENT LOOK DIFFERENT THAN THE BLACK TOWER?
Do you own your own router?
- A small group of customers have an outdoor ONT. This is a piece of equipment located in a utility box on the outside of the house. This does not change.
- The installation technician installed an Ethernet cable during the installation that may be connected to a router that you own. Unplug that Ethernet cable from your current router and plug it into the white WAN port of the GigaSpire as illustrated on the front side of this form.
- When you call us to complete your setup, we will work with you to create a new Wi-Fi name. You can keep the same password, but reconnect all of your devices to the new Wi-Fi name.