Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
All MEC lobbies will be closed from Monday, Nov. 23 - Monday, Jan. 4 for the safety of our customers and employees. Please click here to learn more about our latest COVID mitigation strategy.
Connect your router and computer via an Ethernet cable to perform these steps. Refer to our "Which Router Do I Have?" article if you aren't sure which MEC router you are using.
You can also update the network name and password via the MEC Smart-Fi app.