Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
Manage the people and devices that connect to your internet network with the MEC Smart-Fi mobile app.
These free features are available on the GigaSpire U6 and U12 routers and will be available on the 844GigaCenters in the fall of 2020. Not sure which router you have? Click here.
Set up your entire system in less than one minute.
Implement basic parental controls.
Create a guest network with a simple tap.
Review device usage and connection stats.
Protect your kids from inappropriate content online, manage screen time, and more with ExperienceIQ™.
Set up user profiles for your family and assign specific devices to each profile. This will enable you to control all the devices connected to that user.
Block inappropriate content by type or activity such as online gaming. Enable safe searching on Google and Bing and restrict YouTube.
Prevent your kids from accessing certain apps on all of their devices. You can block specific apps entirely or allow access for a certain amount of time.
Turn on and off access to specific websites by entering their URLs.
Schedule times that your children can access the internet each day of the week.
See how long specific users spent on certain websites and applications.
Find out what has been blocked or allowed on devices.
You have locks on every door and window; you need them on your network too.
As hackers and malware become increasingly more sophisticated, your network requires an equally innovative solution. Add ProtectIQ™ to your app and protect your router from malicious activity and get alerted to security issues.
Start exploring the app now and discover how you can keep tabs on your network.