Lyndon Common Questions

Who is MEC?
We are an electric cooperative based in Cassopolis, MI with roots dating back to 1937. We brought electricity to the rural space when the incumbent utilities would not, and are reliving that story by bringing high-speed fiber internet into our rural service territory. The Lyndon Township Broadband Implementation Committee selected MEC to be the internet service provider for the township’s fiber optic network based on our response to their public request for information.

Who is eligible for service?
On August 8, 2017, Lyndon Township residents approved a bond proposal to fund construction of a community-owned fiber optic broadband network that will serve every home and business in Lyndon Township. The service is available only to residents and businesses within the township.

When will service be available?
Lyndon Township is overseeing the full construction process. Township officials expect mainline construction to be complete by Q4 of 2019. 

What steps are involved with building the system?
There are many steps to building the infrastructure, including mainline construction and splicing, mapping for service drop installation, service drop installations and splicing, and home installation.

Will there be communication during the construction?
We will email monthly construction updates to everyone who is signed up for service.

What will be installed at my home?
A box will be installed on the outside of your home, typically near your electric meter. This is where the service drop terminates and the optical signals are brought into your home.

What should I expect during the in-home installation?
Your installer will bring the fiber from the outside box to the inside of your home. We will work with you to determine the best routing and placement for the indoor equipment based on your home configuration and personal preferences, and test the service to ensure everything works. We also will help you create your online SmartHub account. This is where you can view and pay your bills, receive notifications, and change your package or add a new service.

Is there an installation fee?
The installation fee is $300 to bring service from the main line to your residence. This covers up to 300 feet of line; anything additional is $1 per foot. The installation fee must be paid prior to the start of construction of internet to your home.

Is there a contract?
Yes, a 12-month service contract is required.

Can I keep my existing telephone number?
Yes, with a signed Letter of Authorization.

Can I add telephone service later?
Yes, you can add telephone service any time.

Do you offer email addresses?
No, you can choose any email service you’d like, including free ones like Gmail, Yahoo and Hotmail.

Can I use my own wireless router?
Yes, or use our Managed Wi-Fi for just $5/month.

Is technical support available?
Yes, we offer 24/7/365 technical support.

What is the billing process?
You will receive email bill notification; no paper bill is sent.

How do I remit payment?
The easiest way to pay your bill is through SmartHub, our secure online and mobile platform. You may also sign up for autopay, or pay over the phone or by mail.