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Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
Get Free Internet
If you qualify for the FCC's Affordable Connectivity Program, you can get our Advanced Package for free.
No Data Caps • No Throttling • Transparent Pricing
Households can receive one Amazon Fire HD tablet for $49.99 (normally about $100) after officially enrolled in the program.
Tablet Specs
Once you receive approval for the program, please give us a call at 800.492.5989, and we will send you a tablet.
Your household qualifies if the household income is at or below 200% for the Federal Poverty Guidelines OR any member of the household:
Learn More
If you already receive Lifeline Rate Program benefits through us, you automatically qualify. Please call us at 800.492.5989, and we will add the benefit to your account.
Apply for ACP
Internet Packages
Current MEC internet customers skip this step.
ACP CONSENT FORM
Please note: Do not apply for the ACP benefit too soon. The application expires after 90 days. We recommend applying once we contact you for installation. New customers will see the credit on the first bill after installation. Current internet customers will see it on the next month's bill.
Our solutions agents are available Monday through Friday, 8 a.m. - 5 p.m. to help you with all your questions. Due to the pandemic, we are experiencing high call volumes and long wait times. We recommend using our chat tool, sending us a message or visiting us in person.