What IS AVAILABLE

The Emergency Broadband Benefit program is a temporary FCC program aimed at helping struggling households pay for internet service during the COVID-19 pandemic. 

  • Up to a $50/month discount on internet service.
  • Up to a $75/month discount if your household is on qualifying Tribal lands.
  • One Amazon Fire HD tablet, 10.1” 1080 Full HD, 32 GB for $49.99 (normally around $100) after qualifying. 

Only one monthly service discount and one device discount is allowed per household. The program will end when the Federal fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner. 

Once the program ends, you can cancel your service if you cannot pay. If you are receiving Lifeline Program Benefits, you will continue to get that benefit after the EBB ends. If you are signing up for new internet service, and the funds run out before your installation appointment, you can cancel your installation. 

Learn More

who qualifies

Your household qualifies for the Emergency Broadband Benefit if it has an income at or below 135% of the federal poverty guidelines OR any member of the household:

  • Qualifies for Lifeline benefits through participation in SNAP, Medicaid, Supplemental Security Income, Federal Public Housing Assistance, or Veterans and Survivors Pension Benefit.
  • Participates in one of several Tribal specific programs: Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard), Tribal Temporary Assistance for Needy Families (Tribal TANF), Food Distribution Program on Indian Reservations.
  • Experienced a substantial loss of income since February 29, 2020 due to job loss or furlough AND has a total household income in 2020 at or below $99,000 for single filers and $198,000 for joint filers.
  • Received a federal Pell Grant in the current award year.
  • Received approval for benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, in the 2019-2020 or 2020-2021 school year.
  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID-19 program, and that provider received FCC approval for its eligibility verification process.

Find Out If You Qualify

how to receive this benefit

Monthly Bill Credit

If you already receive Lifeline Rate Program benefits through us, you automatically qualify. Please call us at 800.492.5989, and we will add the benefit to your account.

New customers will see the credit on the first bill after installation. Current internet customers will see it on the next month's bill. 

Amazon Fire Device

Amazon Fire TabletHouseholds can receive one Amazon Fire HD tablet for $49.99 (normally about $100) after officially enrolled in the program. 

Tablet Specs

  • 10.1”
  • 1080 Full HD
  •  32 GB

Once you receive approval for the EBB, request a tablet under My Services in SmartHub, our online MEC account management portal and mobile app. Look for Qualified Emergency Benefit Device under Internet Add-ons.

Log Onto SmartHub

Need Assistance?

Our solutions agents are available Monday through Friday, 8 a.m. - 5 p.m. to help you with all your questions. Due to the pandemic, we are experiencing high call volumes and long wait times. We recommend using our chat tool, sending us a message or visiting us in person.