Cutting the Cord
Eliminate your reliance on traditional, inflexible cable providers by taking advantage of MEC’s internet to stream your favorite TV and movies. Learn how to cut the cord.
Telephone User Guide
Check Your Speed
Click here to check your internet speed. You must run the speed test from a hard-wired computer device to get an accurate result.
Port Forwarding On Xbox Live
Port forwarding on Xbox Live for the Xbox One & Xbox 360
(On a 844 ONT)
A network port allows your Xbox console to communicate with the Xbox Live servers and other connected Xbox consoles over the Internet.
You may have to make a configuration change to your firewall or network hardware, such as a router, for your Xbox console to communicate with Xbox Live. This configuration change is sometimes called “opening ports” or “port forwarding.” Port forwarding for Xbox is done on your router or other network hardware, not on the Xbox console itself.
Xbox Live requires the following ports to be open:
- Port 88 (UDP) Both
- Port 3074 (UDP and TCP) Both
- Port 53 (UDP and TCP) Both
- Port 80 (TCP) Both
- Port 500 (UDP) Xbox One
- Port 3544 (UDP) Xbox One
- Port 4500 (UDP) Xbox One
- Port 3075 (UDP and TCP) for Call of Duty Black Ops III
Static IP for your Xbox
You need to give your Xbox a Static IP address so that when you open the ports to your Xbox that when your system reset or gets turned off you don’t lose the IP Address. (EXAMPLE: 192.168.1.6) Giving a static IP insures that your Xbox will always have the necessary settings that you need for your Xbox Live.
If you need help setting up your Xbox, here is a link that can help:
Login to ONT to Port Forward
Type 192.168.1.1 in a browser window while connected to the router via Wi-Fi/Ethernet cable. Use the username and password provided on the sticker that’s attached to the router.
Installing a Mesh Satellite Wi-Fi Extender
- Place the mesh satellite in same room as your MEC Gigacenter Wi-Fi router and plug in power cable. Wait for full boot sequence to complete, which will be indicated by the 2.4 GHz and the 5.0 GHz lights being solid green.
- Press WPS key on the Gigacenter Wi-Fi router to begin the sync process. The WPS will blink green. Within 60 seconds, press and hold the WPS button on the mesh satellite. All four Wi-Fi backhaul lights begin to blink when sync is complete. The top Wi-Fi light should be red and all other lights except Ethernet should be green. The process can take several minutes and may run through a power cycle.
- Unplug and move the mesh to your desired location in your home.
Important note: Avoid placing the Mesh too close to the Wi-Fi router. If the signal strength indicator shows a red bar, the unit is too close to the router. Ideally the Wi-Fi backhaul lights should show 3 or 4 green LEDs. Lastly, if only the first one or two signal bar are on, it indicates the mesh is too far from the router and the performance may be less than expected.
Troubleshooting the Mesh Satellite
No backhaul lights are on.
The mesh has not successfully synced. Ensure that the mesh is in the same room as your router and repeat step 2 from the instructions.
The mesh only displays the power light and it is not green.
The mesh may be applying firmware updates. Wait 15 minutes and perform a power cycle by unplugging the mesh for 60 seconds and then plugging it back in.
For more troubleshooting, contact our tech support at 800.492.5989 or firstname.lastname@example.org.
FORMS & TERMS
Terms and Conditions of Service
For specific technical help regarding capabilities of network equipment such as Wi-Fi coverage and bridged connections, please contact our tech support at 800.492.5989.
2.4 GHz vs. 5.0 GHz
5 GHz is faster and doesn’t suffer from as much interference as 2.4 GHz. However, 2.4GHz can reach further through a home or office and not all devices are 5 GHz compatible.
Mesh Satellite Wi-Fi Extender
Extend the Wi-Fi signal throughout your home and beyond with our mesh satellite for $5/mo. The mesh works exclusively with our Gigacenter Wi-Fi router and can repeat up to the full Ultra speeds of 100Mbps wirelessly. It can also repeat most of the Gig (1Gbps speed) but an Ethernet connection is recommended.