// the code below was added on 04/08/2019



Use our guides and resources below to make the most of your internet and phone experience. From basic troubleshooting to account forms, find the tools you need.

If you can’t find what you are looking for below, give us a call at 800.492.5989, and we’ll be happy to help.


Buffering Issues? Power Cycle Your Router

Having issues with your speed or is your service buffering? Try power cycling your router. Here’s a quick video to show you how to do it. If that doesn’t work, then give us a call at 800.492.5989.

Updating Your Wi-Fi Network Name

Here’s how you can change your Wi-Fi network name from the factory default. Please have your MEC router handy.

Cutting the Cord

Eliminate your reliance on traditional, inflexible cable providers by taking advantage of MEC’s internet to stream your favorite TV and movies. Learn how to cut the cord.

Telephone User Guide

Check Your Speed

Click here to check your internet speed. You must run the speed test from a hard-wired computer device to get an accurate result.

Port Forwarding On Xbox Live

Port forwarding on Xbox Live for the Xbox One & Xbox 360
(On a 844 ONT)

A network port allows your Xbox console to communicate with the Xbox Live servers and other connected Xbox consoles over the Internet.

You may have to make a configuration change to your firewall or network hardware, such as a router, for your Xbox console to communicate with Xbox Live. This configuration change is sometimes called “opening ports” or “port forwarding.” Port forwarding for Xbox is done on your router or other network hardware, not on the Xbox console itself.
Xbox Live requires the following ports to be open:

  • Port 88 (UDP) Both
  • Port 3074 (UDP and TCP) Both
  • Port 53 (UDP and TCP) Both
  • Port 80 (TCP) Both
  • Port 500 (UDP) Xbox One
  • Port 3544 (UDP) Xbox One
  • Port 4500 (UDP) Xbox One

Additional Games

  • Port 3075 (UDP and TCP) for Call of Duty Black Ops III

Static IP for your Xbox
You need to give your Xbox a Static IP address so that when you open the ports to your Xbox that when your system reset or gets turned off you don’t lose the IP Address. (EXAMPLE: Giving a static IP insures that your Xbox will always have the necessary settings that you need for your Xbox Live.

If you need help setting up your Xbox, here is a link that can help:

Login to ONT to Port Forward
Type in a browser window while connected to the router via Wi-Fi/Ethernet cable. Use the username and password provided on the sticker that’s attached to the router.

Installing/Troubleshooting a Mesh Satellite Wi-Fi Extender

Click here for installation and troubleshooting information for your mesh satellite Wi-Fi extender.


MEC Router

For specific technical help regarding capabilities of network equipment such as Wi-Fi coverage and bridged connections, please contact our tech support at 800.492.5989.

Indoor ONT-844G GigaCenter

2.4 GHz vs. 5.0 GHz Wi-Fi Bands

The main differences are coverage and bandwidth. The 2.4GHz band has longer range but is slower and suffers from more interference. The 5 GHz band has less interference and faster speeds but can’t reach as far as 2.4GHz. Many smart home devices like appliances, thermostats, and doorbells use 2.4GHz. This video explains more about the difference.

Mesh Satellite Wi-Fi Extender

Mesh ExtenderExtend the Wi-Fi signal throughout your home and beyond with our mesh satellite for $5/mo. The mesh works exclusively with our Gigacenter Wi-Fi router and can repeat up to the full Ultra speeds of 100Mbps wirelessly. It can also repeat most of the Gig (1Gbps speed) but an Ethernet connection is recommended.

Learn more.