Outage Central

Your one-stop-shop to report an outage, view the outage map, or learn how we approach restoration.

Outage Map

How to Report an Outage

SMARTHUB

SmartHub is our secure online and mobile platform – the quickest and easiest way to report your outage. From the online site you can sign up to receive outage-related notifications by email or text. New users must complete a short registration process.

Want to access the system using your mobile device? Download the free SmartHub from Apple App Store or Google Play and search for Midwest Energy Cooperative.

TEXT MESSAGE
Texting your outage is as easy as 1-2-3 once you’ve completed a short registration process. Be sure your current cell phone number is the primary number on your account.

 

  1. Open a new text message
  2. In the recipient field, enter 55050
  3. In the message field, type Outage, and use any key word indicators you set up during registration (i.e. Outage Barn)

You will receive a message once the text is received and verified by our outage management system; a second message will be sent when the outage is restored. All standard data and text messaging charges apply.

Watch this brief tutorial for an overview of texting your outage.

CALL US
Call us at 800-492-5989. Calls are answered 24/7. In a major outage, you may experience a fast busy signal as many people attempt to access the system. Please call back or use one of the methods shared above.

 

Please do not report your outage by email or through social media as these are not always staffed.

How We Restore Power

Power outages can last from several hours to several days. Our crews work as safely as possible to quickly restore your service. We respond first to dangerous situations, such as downed lines or sparking equipment, then prioritize efforts to restore power to the most members at one time. Here are the typical steps to outage restoration:

  1. Determine if the outage is on the transmission or distribution system. Power is delivered to cooperative-owned substations over national and regional transmission lines owned and operated by transmission providers. When a transmission line is down, that provider must restore service before we can determine issues on our distribution system. Learn more about our role in the delivery of electricity.
  2. Check main distribution circuits, the lines coming out of the substation that carry power throughout our service territory.
  3. Check tap lines, the supply lines that deliver power to transformers.
  4. Check service wires, the lines coming from the transformer that supply power to individual locations.
Powering Up When an outage occurs, line crews work to pinpoint problems. 1. High volt transmission lines 2. Distribution substation 3. Main distribution lines 4. Tap lines 5. Individual homes

If your meter base is damaged, an electrical inspection is required before we can restore service. Here is the contact information for Southeast Michigan Inspectors and Southwest Michigan Inspectors.

Be Prepared & Safe

Have an emergency kit ready and accessible in the event of an extended power outage, taking into consideration your own unique individual and family circumstances. Here are a few things to consider:

Water

At least one gallon per person, per day for drinking and sanitation. Don’t forget the pets!

Lighting

Have flashlights, candles and matches accessible.

Telephone

Cordless phones won’t work during a power outage, so have a corded phone available. Make sure cell phones are fully charged if outages are possible.

Medical

Have a first-aid kit ready, and be sure to fill prescriptions and have any needed medical supplies on hand.

Extra Blankets

Tools

Wrench or pliers to turn off utilities.

Food

Keep a good supply of non-perishable food, especially items that don’t need to be cooked. Don’t forget a hand-operated can opener!

Batteries

Maintain an extra supply for your back-up needs.

Communications

Midwest regularly updates regional news media in major outages, and posts those on our social media platforms. If outages are imminent, be sure your mobile devices are fully charged so you can stay up to date. A battery-powered radio is also helpful.

Clock

Battery-powered or wind-up.

Personal Sanitation

Moist wipes, hand sanitizer and garbage bags.

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Here are a few safety tips to keep in mind during a power outage:

  • Stay away from downed power lines and warn others to do the same. Call us immediately to report downed power lines.
  • Don’t touch a person or object that is in contact with a power line; the electric current could flow through you.
  • Stay inside your car if it comes in contact with a power line.
  • Turn off all appliances during an outage to avoid a circuit overload when power is restored. Leave on one lamp to know when power is restored.
  • Never leave burning candles unattended.
  • Keep freezer and refrigerator doors closed. Food will stay frozen for 36 to 48 hours in a fully-loaded freezer, and about 24 hours in a partially-filled freezer.