// the code below was added on 04/08/2019

OWN IT PREPAID METERING PROGRAM

OWN IT PREPAID METERING PROGRAM

Our OWN IT Prepaid Metering Program allows you to pay for your electric service in advance. You add funds to your account and then your amount due is deducted daily, based on a breakdown of current rates and fees, plus a $3 monthly program fee. Your service is remotely disconnected if the account balance is depleted and reconnected when a payment is received. No more deposits, late charges or collection/reconnection fees.

FREQUENTLY ASKED QUESTIONS

DOES OWN IT PREPAID METERING COST ME ANYTHING?

There are no fees to convert an existing account to OWN IT. If you have an existing balance, it must either be paid in full prior to creating your prepaid account, or converted into a payment agreement and paid over time through your prepaid account. If you choose to pay it over time, a percentage of each payment made will be applied to the agreement until it is paid in full.

WHAT WILL HAPPEN IF I RUN OUT OF FUNDS IN MY OWN IT ACCOUNT?

You will get notified of a pending disconnection by phone via an automated message.

CAN I SAVE MONEY?

OWN IT Prepaid Metering Program does not provide a lower rate, but it does encourage you to monitor your energy use, which can help you reduce your consumption and save money.

HOW DO I MAKE PAYMENTS?

Payments may be made using cash, check or debit/credit cards and a $25 minimum payment is required on initial set up. After that, you can purchase electricity as needed and in the amount you choose using any of the following methods:

  • In person at any of our Solutions Centers
  • Over the phone at 800-492-5989 (24 hours a day, 7 days a week)
  • Through SmartHub l(24 hours a day, 7 days a week)
  • Via this PayNow link (24 hours a day, 7 days a week)
  • At a participating MoneyGram location

WHO IS OWN IT DESIGNED FOR?

OWN IT Prepaid Metering is designed for anyone who wants more control over managing electricity expenses. It requires no deposits, late fees, trip charges or reconnect fees. You simply fund your account, and your consumption is billed and deducted daily.

HOW CAN I CHECK THE STATUS OF MY ACCOUNT?

The easiest way to check your account status is through SmartHub, our web and mobile account management platform. If you haven’t done so already, please register here.

Prior to enrollment, you will be invited to meet with a Solutions Agent who will review the OWN IT Prepaid Metering terms and conditions and program agreement.

Please note: If your account is in danger of being disconnected, we will notify you by phone via an automated call.

HOW IS MY DAILY BILL CALCULATED?

Your meter is read everyday at midnight. The reading tells us how much electricity you used in the previous 24 hours, and your bill is calculated accordingly. The bill includes electricity used for that day, as well as a day’s worth of our service charge, the OWN IT program fee and any other credits or charges on your account.