Choosing a Propane Company

When comparing prices among propane companies, it is important to ask the right questions so you can make an informed decision. Many companies tack on a variety of fees that drive up the per-gallon price or offer a low first-fill rate only to significantly increase costs after that. 

Ask these questions of potential propane companies or download our checklist to create a side-by-side comparison.. 

  1. What is your current price per gallon?
    This is the logical first question, but don’t make it your last. There is typically more to the story.

    Our guaranteed capped price is set for the duration of our propane season (June 1 - May 31 every year). This rate applies to all customers. 
    Propane season PRICE 
    250-Gallon Tank and Above
    Valid through May 31, 2021
    $1.599
    120-Gallon Tank
    Valid through May 31, 2021
    $2.299
     

    250-Gallon Tank and Above

    $1.599/gal.

    • Guaranteed Capped Price valid through May 31, 2021

    120-Gallon Tank

    $2.299/gal.

    • Guaranteed Capped Price valid through May 31, 2021
  2. Is this your regular price, or is it a special price for new customers?
    Many propane suppliers lure new customers in with a low price. Sometimes it’s for the first fill or even for the first year. But what happens then? Someone else is paying a higher price in order to cover that difference. So while your first fill or first year may be at a great price, remember that you may be the one paying the higher price next year. Make sure you partner with a company that values its current customers as much as the next new customer.
     
  3. Will I have to pay a delivery fee or other charges?
    Many propane companies charge a fee for every delivery.  That’s like paying a 7% surcharge on a $300 propane delivery. Some also charge other miscellaneous fees such as fuel surcharges or HAZMAT charges. Be sure and ask about all fees, and ask if fees can be waived.
     
  4. Do you offer a price protection program, and how much does it cost?
    If the company offers price protection, ask if it’s a locked-in or capped rate. A capped rate means the price won’t go higher, but could go lower depending on market price and a variety of other factors. A locked-in rate means the price won’t change. Then make sure you add the cost of the protection program to the per-gallon price.
     
  5. Do you offer an auto-fill program?
    If propane is your primary heating source, your propane partner should be able to utilize specialized computer software programs to accurately estimate your usage based on information you provide about your propane appliances. Auto-fill programs make your propane service fairly hassle-free. 
     
  6. Do you offer a no run-out guarantee?
    Running out of propane can be a major inconvenience. While most propane companies won’t guarantee that you won’t run out of gas, they should at least be able to tell you what their reliability rate is. Companies with a reliable auto-fill service should have very high reliability rates for customers enrolled in that program.
     
  7. What kind of program and payment options are available?
    Many people simply can’t afford to pay for an entire propane delivery at one time.  Whether it’s a budget plan or metered propane service, the propane company should have programs to help spread out your costs. Additionally, look for a partner that offers convenient payment options such as online payment and automatic bill payment through a designated bank account or credit card.Be sure to ask if there are charges for these conveniences.
     
  8. Are your employees trained and certified?
    Safety must be a top priority for any propane partner. It’s both illegal and extremely dangerous to operate a propane service without proper certification. Make sure that the employees at your propane partner are trained and certified through a reputable organization, such as the National Propane Gas Association. If they are not, don’t do business with them.
     
  9. Will I be able to reach you during evening and weekend hours if I have an emergency situation?
    Emergency situations, like running out of propane in the middle of winter or a gas leak, don’t always happen during regular business hours. Look for a propane company that has trained personnel available 24/7.

Need Assistance?

Our solutions agents are available Monday through Friday, 8 a.m. - 5 p.m. to help you with all your questions. Due to the pandemic, we are experiencing high call volumes and long wait times. We recommend using our chat tool, sending us a message or visiting us in person.