FAQ

SmartHub, our online and mobile platform, is your best tool for account management, bill paying and more. It's available 24/7/365. You can access it via our website or download the mobile app.

Electric Features

  • Outage Reporting: Quickly report your service interruption without waiting for the next available phone representative.
  • Notifications: Sign up to receive text or email account notifications, including outage, billing and usage information.
  • Bill: View your current account balance, make a payment, manage recurring payments and modify payment methods.
  • Service Status: Report a service issue or find out if there are any known issues related to your account.
  • Usage: Access detailed information to better understand and manage your energy use.

Propane Features

  • Bill Pay: View your current account balance, make a payment, manage recurring payments, and modify payment methods.
  • Usage: Review your recent propane usage
  • Meter Reading: Send us your latest meter reading

Internet/TV/Phone Features

  • Change/Upgrade Service: Change your internet package or add a new service
  • Bill: View and pay your current bill
  • Notifications: Sign up to receive text and email notifications regarding your account

Log On Through Your Web Browser

ELECTRIC & PROPANE INTERNET, PHONE & TV


Download the Mobile App

Head to your app store to download SmartHub, then register for your SmartHub account. Please note: at this time, internet/phone/TV accounts have a separate SmartHub login than electric/propane customers. You will need to register separately by searching for the following within SmartHub: 

  • Electric/Propane:  MEC Energy
  • Internet/Phone/TV: MEC Internet

Apple App StoreGoogle Play Store

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