FAQ
SmartHub, our online and mobile platform, is your best tool for account management, bill paying and more. It's available 24/7/365. You can access it via our website or download the mobile app.
Electric Features
- Outage Reporting: Quickly report your service interruption without waiting for the next available phone representative.
- Notifications: Sign up to receive text or email account notifications, including outage, billing and usage information.
- Bill: View your current account balance, make a payment, manage recurring payments and modify payment methods.
- Service Status: Report a service issue or find out if there are any known issues related to your account.
- Usage: Access detailed information to better understand and manage your energy use.
Propane Features
- Bill Pay: View your current account balance, make a payment, manage recurring payments, and modify payment methods.
- Usage: Review your recent propane usage
- Meter Reading: Send us your latest meter reading
Internet/TV/Phone Features
- Change/Upgrade Service: Change your internet package or add a new service
- Bill: View and pay your current bill
- Notifications: Sign up to receive text and email notifications regarding your account
Log On Through Your Web Browser
ELECTRIC & PROPANE INTERNET, PHONE & TV
Download the Mobile App
Head to your app store to download SmartHub, then register for your SmartHub account. Please note: at this time, internet/phone/TV accounts have a separate SmartHub login than electric/propane customers. You will need to register separately by searching for the following within SmartHub:
- Electric/Propane: MEC Energy
- Internet/Phone/TV: MEC Internet
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