How Do I Sign Up for Outage Notifications?

You can sign up to get notified about electric outages via SmartHub.

We’ll text or email you about outages and restoration updates. Follow the steps below to register.

Log into your account on our website.
Register the email or phone number that will receive texts.
1. Go to Settings → Contact Methods.
2. Click “Add Email” or “Add Phone,” and write required information. For phones, select "Yes" under “Receive Text Message.”
3. Agree to the Terms & Conditions.
4. Click “Save.” Enter the verification code you receive at your contact and choose "Save."
Sign up for notifications.
1. Go to Settings → Manage Notifications → Service.
2. Find the drop-down menus next to “Power Outage,” “Power Outage Restored,” and “Power Outage Update.”
3. Choose your phone number and/or email address from the drop-down menus. Click “Save.”

Log into your SmartHub Mobile App, free on the Apple App Store and Google Play Store.
Register the email or phone number that will receive texts.
1. Go to Settings → Contact Methods.
2. Under “Add New Contact Method,” choose “Phone” or “Email.”
3. Write required information. If adding a phone, make sure the “Receive Text Messages” toggle is ON.
4. Agree to the Text Terms & Conditions.
5. Enter the verification code you receive at your contact and choose “Verify.”
Sign up for notifications.
1. Go to Settings → Manage Notifications → Service.
2. Find the “Power Outage,” “Power Outage Restored,” and “Power Outage Update” boxes.
3. On all three, tap “Edit Contacts” and select the phone number and/or email address you want to receive alerts at. Click “Save Settings.”

CREATING VIBRANT, RELEVANT, SUSTAINABLE RURAL COMMUNITIES®