SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

Bill Assistance
Current & Past Discounts

Any discounts on internet service, past or current.

Troubleshooting
Port Forwarding on XBOX Live

How to port forwarding on XBOX Live.

SmartHub
Mesh Unit

Eliminate slow, spotty or "dead" Wi-Fi zones inside or outside your home with an MEC mesh unit.

About Your Service
2.4GHz vs. 5.0 GHz Wi-Fi Explained

Wi-Fi Explained

About Your Service
Types of Speed Tests

Speed test for your device and network.

About Your Service
Getting the Best Out of Residential Multigig Service
About Your Service
Getting the Best Out of Business Multigig Service
About Your Service
Install your Mesh Satellite Unit

How to install an indoor or outdoor mesh unit.

About Your Service
Maximum Internet Speeds for Devices on Fiber Internet

Learn how to get the fastest possible internet speeds.

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.