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Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
This Wednesday we perform system maintenance from midnight to 5 a.m. If you experience any difficulty with your service afterward, please reboot the router as the first step to troubleshooting.
Put simply: Wi-Fi is incredible but it doesn't travel through buildings. The optimal connection between two buildings involves digging a trench and running an Ethernet cable. This can be cost-prohibitive depending on your budget and the distance of the building. Your next best option is a point-to-point wireless bridge system that can connect two buildings wirelessly. This is not the same as a mesh satellite Wi-Fi extender and requires IT knowledge to set up. Our Solutions Tech Support can help you come up with a plan and provide assistance installing a system like this for $49.95 per hour.
SOLUTIONS TECH SUPPORT