Troubleshooting
The app won’t connect to my router. What should I do?
-
Check your router – Make sure it’s powered on and broadcasting a Wi-Fi signal.
-
Verify your connection – Ensure your mobile device is connected to the correct Wi-Fi network.
-
Restart your router – A quick reboot can often resolve connection issues.
-
Update your software – Make sure both the app and your device’s operating system are up to date.
-
Need more help? – Visit the CommandIQ Help Center or contact MEC’s support team for personalized assistance.
Why are my devices not showing up in the app?
Some devices may not show up if they’re not currently connected, are using a different Wi-Fi network name (SSID), or have been blocked by parental controls. Refresh the device list or restart the app to update your view.
How do I report a bug or offer feedback?
Use the “Contact Support” or “Feedback” option in the app to report bugs, request new features, or share your thoughts directly with our development team.
