Devices
FAQs
What details can I see about a Device on my network?
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Device Type
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Gateway/Mesh it’s connected to
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Download and Upload speed from most recent Bandwidth Test
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Wi-Fi protocol, Band, Channel, and Efficiency/Quality
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IP Address
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Vendor (Manufacturer)
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Model
How do I add a new Device?
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Go to Devices and tap the + button
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Devices can be added by entering the Network’s Wi-Fi credentials on the Device or using WPS
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To add via Wi-Fi credentials:
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Tap the dropdown and select which Network you want to add the Device to
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Connect the Device using the Network Name (SSID) and Password
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To add via WPS (Devices page):
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Tap the dropdown and select which Network you want to add the Device to
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Tap the Connect button to enable WPS for 2 minutes
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Press the WPS button on the Device you want to add to the selected Network
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To add via WPS (Point of Sale Network)
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Go to Networks and tap the Point of Sale network
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Tap the Connect Device via WPS button to enable WPS for 2 minutes
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Press the WPS button on the Device you want to add to the Point of Sale network
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How do I approve a wired Device on my Primary or Point of Sale network?
- Go to Devices and tap the unapproved Device
- Tap Approve Device and tap Okay
- If the approval was successful, it’s recommended to unplug and reinsert the Device’s Ethernet cable to ensure it’s working properly
- If the approval was unsuccessful, tap Approve Device again or unplug the Device’s Ethernet cable for a few minutes and plug it back in to trigger another approval request
How do I rename a Device?
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Go to Devices, tap the Device, and tap Edit
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Enter a new Name and tap Save
How do I view how Devices are connected and mapped in my network?
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Go to Networks and tap Network Map under Shortcuts
How do I reboot my gateway or mesh satellite?
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Go to Networks and tap the Equipment tab
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Tap the Gateway or Mesh Satellite device
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Tap Reboot and tap Yes, Reboot to initiate rebooting the device
