Network Resilience

FAQs

What is Network Resilience?

  • Network Resilience enables support for a secondary Internet connection that can be used if there is an unexpected and extended outage of the primary connection

  • A secondary device is required, most commonly a cellular hotspot or smartphone

  • Network Resilience will detect when the primary connection stops responding and automatically switch to the secondary connection in approximately 90 seconds

  • When the primary connection is restored, Network Resilience will automatically switch back in approximately 90 seconds

What devices can be used for Network Resilience?

  • Any device that oFers a Wi-Fi connection, such as a cellular hotspot, a smartphone with hotspot support, or a nearby Wi-Fi router with a separate Internet connection

  • SmartBiz also supports a wired secondary connection, reach out to your service provider to learn if this is an option for you

How do I change my Network Resilience back-up device?

  • Go to Networks, tap on Network Resilience, tap on Select a Different Failover Device

  • Tap a different Failover Device SSID, input its Wi-Fi credentials, and tap Connect to Hotspot