CommandWorx
Quick Start Guide

Primary Network Set Up

• Tap Networks from the Home screen.

• Select Primary.

• Enter the Network Name (SSID).

• Enter a secure Wi-Fi password.

• Tap Options to customize security and Network Restrictions.

• Tap Save.

Point of Sale Network Set Up 

• Tap Networks from the Home screen.

• Select the Point of Sale network.

• Enter the Network Name (SSID).

• Enter a secure Wi-Fi password.

• Tap Options to customize and view security and Network Restriction options.

• To connect wireless point of sale (POS) devices, enable Wireless Network Access. To enhance business security, the POS network does not broadcast the POS SSID.

• Tap Edit and enable Broadcast SSID to connect a wireless POS device or tap Connect Device via WPS (Wi-Fi Protected Setup) to connect a POS device that requires WPS connectivity.

• Contact your service provider to assist with connecting wired POS devices.

• After Wired Network Access is enabled and set up, both Primary and Point of Sale wired devices will require manual approval when first connected.

Staff Network Set Up 

• Tap Network from the Home screen.

• Select Staff network.

• Select Staff Network Configuration.

• See details below.

Shared Password for Staff 

• Select Shared Password to create one password all staff members will share to access the Staff Network.

• Add a secure password.

• Customize Options which will apply to all staff members.

Individual Passwords for Staff 

• Select Individual Passwords to maximize security and customization.

• Customize Options that apply to entire staff network.

• Tap the Home icon.

• Tap the Staff tile on the Home screen.

• Tap the plus sign to add a staff member(s).

• Add the first name, last name and email address.

• Select the Device Registration Type.

• Click Save.

• Customize Options for the staff member.

• To remove a staff member, select the staff member, tap Edit and select Delete Staff.

• Tap Networks from the Home screen.

  • Tap the Customer Portal network.

  • Tap the toggle to enable the Customer Portal.

• Tap Page Content to customize the Wi-Fi splash page. 
  
  • Enter the Network Name, Page Heading, and upload a cover photo.
  • Select Login Requirements. Select name and email address if you wish to view a list of users of your customer portal.

  • Select URL or Text, then add your terms of service for using your customer Wi-Fi.

  • Enter the Button Text, such as "Connect".

  • Click Save.

• Tap Branding

  • Upload your logos or an image and add colors.

  • Click Save.

• Tap Preview Customer Portal to view your Splash page. Edit as desired following the steps above.

• Set Network Access Hours.

• Add Network Restrictions to block objectionable content or applications.

• Tap Customer Portal Visitors to select the Login Retention Period. Login Retention Period indicates how often the customer will need to re-enter their information to connect and how data will be stored.

• Tap Email Customer List File to send a list of unique visitors over the login retention period to your CommandWorx email address.

Network Resilience Set Up 

• To enable, tap Network, then tap the Network Resilience Shortcut.

• Tap the toggle to enable Network Resilience

• Tap Select Failover Device SSID and select the hotspot name of the cellular or dedicated hotspot device. The device must be on and discoverable.

• Enter the hotspot password.

• Check the terms box.

• Tap Connect to Hotspot.

• You will be notified when the connection is successful.

• Select which business-critical networks will connect to the hotspot in the event of an outage.

Network Restrictions 

• Tap Networks from the Home screen.

• Select the desired network.

• Select Network Restrictions in Options.

• Select Content Restrictions to restrict access to content categories.

• Select Applications to block specific applications or add time limits on the staff network.

• Select Websites to block specific websites.

Customer Portal Access Hour Set Up 

• Select Networks. Select Customer Portal in Shortcuts.

• Select Network Access Hours in Options.

• Select Every Day to set a start and end time for all days of the week.

• Select Custom to create custom start and end times or turn access off for specific days of the week.

Staff Network Access Hours 

• If Staff Network is configured with a single shared password, select Network Access Hours in Options.

• Select Every Day to set a start and end time for all days of the week that apply to all staff members.

• Select Custom to create custom start and end times or turn access off for specific days of the week for all staff members.

• If Staff Network is configured with individual passwords, select the individual staff member in the Staff tile from the Home screen. Set access hours for each staff member as desired.