Reset Your Password & Recover Your Login Email

Did you know you can easily recover or reset your SmartHub login information without logging in? Here’s how.

Recover Your Login Email

1. Open your SmartHub mobile app. Email recovery is not available on desktop.

2. Tap Can’t access your account?

3. Tap the Recover Registered Email tab.

4. Input your billing account number and last name/business name, then tap Continue.

5. Select the security question you wish to answer from the dropdown menu. Then input the answer in the following box, and tap Submit.

6. SmartHub will display a pop-up message. The email address on the message is your account login email.

Reset Your Password

1. Go to teammidwest.com/login on desktop, or open your SmartHub mobile app.

2. Select Can’t access your account?

3. On the Reset Password tab, input your billing account number, last/business name, and email address, then click or tap Continue.

4. Select the security question you wish to answer from the dropdown menu. Then input the answer in the following box, and click or tap Submit.

5. SmartHub will send a password reset button to the email address associated with your account. Click the blue Update Password button in the email.

6. In the browser window that opens, write your new password, then write it again and click or tap Save.