We’re Here To Help
You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.
Answers, Tips, Tutorials, and Resources
Residential Phone Letter of Authorization (LOA)
Residential LOA (Letter of Authorization) form for residential customers.
Here's how to make sure your voicemail is set up.
Here's how to make sure your voicemail is set up.
Lifeline Program
Government assistance program that provides discounts for telephone or internet service.
Lifeline Program Consent Form
Fill out our consent form for the Lifeline assistance program.
Lifeline Transfer-In Consent Form
Fill out our transfer-in consent form for the Lifeline assistance program.
Phone User Portal
Click to log in and manage your MEC fiber phone service.
Enable Two-Factor Authentication in SmartHub
Enable verification to give your MEC account an added layer of protection from unwanted intruders.
Start, Stop, or Change Service
At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.
