SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

About Your Service
What is Fiber to the Home

What is it, and how is it different from other types of connections?

About Your Service
Installing the Gigaspire

Directions to install the Gigaspire.

Forms
eSport

Fiber Cup Event Details and Form

About Your Service
Using WPS to Pair a Device

Learn how to connect a device to your network using WPS.

About Your Service
Top 5 Ways to relax with technology

Explore five ways to relax with technology.

About Your Service
Gaming: What Every Parent Needs to Know

What parents should know before letting their kids game online.

About Your Service
Am I Getting Ads for Things I Google?

Explore why you seem to get advertisements about things you Google.

FAQ
MEC SmartBiz Network Resilience

Ensure uninterrupted internet access with Network Resilience, automatically switching to a backup connection during

FAQ
MEC SmartBiz Devices

Manage your network with ease by adding devices, approving connections, renaming units, and rebooting equipment—all

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.