We’re Here To Help
You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.
Answers, Tips, Tutorials, and Resources
October 01, 2024
We proactively remove trees and brush within 15 feet of our power lines. Make sure your trees have enough room to
Get to Know the U.S. Power Grid
Learn how MEC gets your electricity and how we transmit it to you.
Renewables and Weather
How does renewable energy stand up to extreme weather conditions?
How MEC Restores Outages
Learn Midwest Energy & Communications' outage reporting and restoration process.
Moving Your Meter Base
If you're moving your meter base or starting a line extension project, you must contact your electric service
Outage Emails and Texts
Sign up for outage alert notifications to get emails and texts about restoration.
Overloading Outlets
Decking the halls this holiday season? Safety Elf Evan has an important message for you.
Avoiding Slips, Trips, and Falls
Safety Ace Evan explains how to avoid falling when there's snow on the ground.
Start, Stop, or Change Service
At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.
