SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

Troubleshooting
Digital Skill Classes

Get dates and info about upcoming digital skill-building classes.

About Your Service
Where should I put my router?

Find the best location for your router.

About Your Service
How to pair a U4m mesh

Directions to pair a mesh.

About Your Service
WI-FI calling

How to use Wi-Fi calling.

About Your Service
What is Fiber to the Home

What is it, and how is it different from other types of connections?

About Your Service
Installing the Gigaspire

Directions to install the Gigaspire.

Forms
eSport

Fiber Cup Event Details and Form

About Your Service
Using WPS to Pair a Device

Learn how to connect a device to your network using WPS.

About Your Service
Top 5 Ways to relax with technology

Explore five ways to relax with technology.

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.