SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

About Your Service
Install your Mesh Satellite Unit

How to install an indoor or outdoor mesh unit.

About Your Service
Maximum Internet Speeds for Devices on Fiber Internet

Learn how to get the fastest possible internet speeds.

About Your Service
Router Battery Backups

What is a battery backup?

About Your Service
Which MEC Router Do I Have?

Which MEC Router Do I Have?

About Your Service
Acceptable Internet Use Policy

Acceptable Internet Use Policy

About Your Service
Network Management/ISP Transparency Disclosure

Disclosure

About Your Service
Service Address Confirmation for Realtors

Form

About Your Service
Telecommunications Tariffs

Tariffs

About Your Service
Terms and Conditions of Service

Terms and Conditions

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.