We’re Here To Help
You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.
Answers, Tips, Tutorials, and Resources
Gaming: What Every Parent Needs to Know
What parents should know before letting their kids game online.
Am I Getting Ads for Things I Google?
Explore why you seem to get advertisements about things you Google.
MEC SmartBiz Network Resilience
Ensure uninterrupted internet access with Network Resilience, automatically switching to a backup connection during
MEC SmartBiz Devices
Manage your network with ease by adding devices, approving connections, renaming units, and rebooting equipment—all
MEC SmartBiz Alerts
Stay informed with MEC SmartBiz Alerts on device connectivity, security threats, and more. Customize notifications
MEC SmartBiz Staff Management
Manage staff profiles and device access easily through staff. Add, delete, or pause internet access for staff and
MEC SmartBiz Customer Portal
Establish your Customer Portal's Terms of Service to clarify acceptable Wi-Fi use and protect your business from
MEC SmartBiz Additional Network Settings
Manage your network security with content restrictions, trusted lists, and intrusion settings to enhance protection
MEC SmartBiz App Setup
Download the MEC SmartBiz app on Apple or Google Play. Manage admin roles, change primary users, and access support
Start, Stop, or Change Service
At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.
