SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

SmartHub
Enable Two-Factor Authentication in SmartHub

Enable verification to give your MEC account an added layer of protection from unwanted intruders.

CommandIQ
CommandIQ 3.0 General Information

FAQs for CommandIQ app.

SmartBiz
MEC SmartBiz Network Setup

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz App Setup

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz Additional Network Settings

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz Customer Portal

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz Devices

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz Network Resilience

FAQs for MEC SmartBiz.

SmartBiz
MEC SmartBiz Alerts

FAQs for MEC SmartBiz.

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.