SUPPORT CENTER

We’re Here To Help

You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.

Answers, Tips, Tutorials, and Resources

Forms
Lifeline Program Consent Form

Form

Forms
Lifeline Transfer-In Consent Form

Form

Troubleshooting
Digital Skill Classes

Digital Class Event Calendar

Forms
Change or Upgrade Service

forms

Forms
Critical Care Electric Utility Customer

forms

About Your Service
Where should I put my router?

Find the best location for your router.

About Your Service
Arbor Day Discount

Arbor Day local discount.

About Your Service
How to pair a U4m mesh

Directions to pair a mesh.

About Your Service
WI-FI calling

How to use Wi-Fi calling.

Start, Stop, or Change Service

At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.