Need to find your MEC account number(s) or update your personal information? It’s easy to do in SmartHub!
Logging in through our website or your SmartHub mobile app can help you avoid call queues and get the information you need within just a few minutes, anytime, day or night.
Find Your Account Number(s)
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Log in at teammidwest.com or via your SmartHub mobile app.
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In the Customer Overview box on the homepage, select Show Details or View Details. The number displayed next to the line of service is the account number.
Update Your Info
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Log in at teammidwest.com or via your SmartHub mobile app.
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Navigate to the menu and go to Settings -> Contact Methods.
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Select the appropriate button to add a new phone number or email address, then type it in when prompted.
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If adding a phone number, use the dropdown menus on desktop or the toggles on mobile to choose whether to receive text messages and/or voice calls. These options are turned off by default. Choosing Yes on desktop or flipping the toggle to the right on mobile turns the options on.
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If you would like to receive voice calls, you must leave the Do Not Call option off and turn Receive Voice Calls on.
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To opt out of voice calls, turn the Do Not Call option on so that the Receive Voice Calls option is grayed out.
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On desktop, check the box to accept the terms and conditions, then click Save. On mobile tap Continue, then tap Accept on the following page to agree to the terms and conditions.
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SmartHub will email, text, or call your new contact method with a verification code depending on the options you selected. Type this code into the Verification Code box and click Save on desktop or Verify on mobile to complete the process. Please note that you must complete verification before we can use the email or phone number to contact you.
