We’re Here To Help
You've got questions; we've got answers. Select from the following categories to find answers to frequently asked questions, helpful tips, and numerous resources. Can’t find what you’re looking for? Our customer support team is made up of your friends and neighbors—and we’re only a call away.
Answers, Tips, Tutorials, and Resources
Router Battery Backups
Learn about battery backups and get tips for shopping.
Which MEC Router Do I Have?
Learn which MEC router your Wi-Fi network uses.
Acceptable Internet Use Policy
Review MEC's acceptable internet use policy.
Network Management/ISP Transparency Disclosure
Review MEC's network management and ISP transparency disclosure.
Service Address Confirmation for Realtors
If you are a local realtor looking to verify if a specific property is eligible for our service, please complete
Not Getting Gig Speed on Certain Devices
Troubleshoot devices not getting gig speeds.
Issues with Mesh Unit
Troubleshoot issues with your mesh satellite unit.
Start, Stop, or Change Service
At MEC, we’re more than just a service provider — we’re your neighbors, here to deliver reliable solutions with honesty and care.
