Midwest Energy & Communications
We’re an electric cooperative that also delivers reliable fiber internet, phone, and propane services to homes and businesses in rural communities in southern Michigan, northern Indiana, and northwest Ohio.
Smart Solutions for Rural Living
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Electric
Member-owned, reliable electric services
Electric
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Fiber Internet
Fast, secure, reliable internet
Fiber Internet
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Phone
Reliable home or business phone services
Phone
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Propane
Propane without the gimmicks
Propane
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Technology Center
Continuity and disaster recovery
Technology Center
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Electric
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Fiber Internet
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Phone
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Propane
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Technology Center
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poles throughout our territory
miles of line
customers
dedicated employees
Report an Outage
Report power outages through SmartHub or by phone. Report your propane and fiber outage by phone.
Why Choose Midwest Energy & Communications?
99.9% Uptime for Electric
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99.9% Uptime for Electric
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99.9% Uptime for Electric
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Manage Your MEC Services Anytime, Anywhere
SmartHub makes it easy to manage your account. View and pay MEC bills, monitor your usage, report outages, and update account details—all from your phone or desktop.
Hear From Our Satisfied Customers
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“Very fast for the money, reliable, no down times. A router and a very thin wire is all the equip needed.”
Gary P.
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“I have had their fiber internet. It has always worked without fail until last week. I called support, every person I talked to, to diagnose the issue was surprisingly helpful! Their support people are the best! Finally got the issue resolved (router went bad) the tech that showed up at my house (Larry) was great!”
Ronda B.
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“What can I say about Midwest Energy and Communications...They were phenomenal and probably one of my favorite things about building. Although I was unaware of the cost to hook up electric to my house (not on MEC), they have been incredible from taking payment, to scheduling service installation, to technicians coming out there. I cannot say enough good things about Betsy and Nicky from all the communication they had sent me, they were super responsive and super kind in all their responses! If there was an option to do more than 5 stars, I would!”
Stephen S.
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“HUGE THANK YOU for your endless work and dedication..and the long hours you ALL have been doing to restore ALL the power outages”
Cindy F.
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“Huge shout out to all the linemen that are working to restore power. After 20+ hours we are thankful to have our power and internet restored. Huge amount of utility poles and lines replaced to make that happen. Thank you to all!”
Noreen M.
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“You guys are heroes! Out there doing this in all weather! We appreciate you so much! Praying for safety for you all.”
Michelle N.
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“Thank you MEC teams for working for hard for our community. I hope our neighbors are kind and understanding during this time. We got power back today finally since Sunday and we really appreciate all the efforts made! Stay safe!!”
Kayle P.
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“MEC is by far the best utility company I have ever dealt with. Their communication on social media during outages is amazing and their staff has always been friendly and professional. Very happy with my electric and fiber internet services from MEC!”
Joshua E.
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“This service is amazing. We have had no interruptions other than an uncontrollable power outage and even then the battery back up kept us going for 8 more hours. Customer service is outstanding as well.”
Shellie W.
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“We are MEC customers for both propane and fiber optic internet, and we are much more than 100% satisfied. Best ISP and TV service we have EVER had, reliable propane delivery at a decent price, and great customer service. HIGHLY RECOMMENDED!”
Melody Joyce
Resources (Support Pages)
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Bill Assistance
Energy Bill Assistance is Available - Call 2-1-1
Get connected with home energy bill assistance and more this summer. -
About Your Service
Control Times
Listing of control times for water heaters, irrigations, comfort and whole house. -
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Forms
New Electric Construction Process
Review the full process for building new electric service on your property. -
About Your Service
Steam to Power: A Tour of the Electric Grid
Follow electricity's journey from generation to your home. -
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About Your Service
Electrical Safety Tips for Hunters
Looking to get yourself a deer this season? Our Safety Director, Evan, shares tips on ways to stay... -
About Your Service
A Guide to Backup Power Sources
Get important tips for buying a backup power source. -
About Your Service
Get to Know the U.S. Power Grid
Learn how MEC gets your electricity and how we transmit it to you. -
About Your Service
Renewables and Weather
How does renewable energy stand up to extreme weather conditions? -
About Your Service
How MEC Restores Outages
Learn Midwest Energy & Communications' outage reporting and restoration process. -
About Your Service
Moving Your Meter Base
If you're moving your meter base or starting a line extension project, you must contact your... -
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About Your Service
Outage Emails and Texts
Sign up for outage alert notifications to get emails and texts about restoration. -
Safety
Overloading Outlets
Decking the halls this holiday season? Safety Elf Evan has an important message for you. -
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Safety
Avoiding Slips, Trips, and Falls
Safety Ace Evan explains how to avoid falling when there's snow on the ground. -
Energy Efficiency
Watch Out for Vampire Loads
Learn how to reduce the electricity that devices and appliances use when they are turned off but... -
About Your Service
What's On a Utility Pole?
Ever wonder what all that equipment is on an electric pole? -
Safety
Winter Energy-Saving Tips
Winter's cool temps driving your heating costs up? Try these tips to help save energy. -
About Your Service
MEC Vegetation Maintenance Plans
Review Midwest Energy & Communications' plans for line clearance, vegetation maintenance, tree... -
About Your Service
Plant the Right Tree in the Right Place
We proactively remove trees and brush within 15 feet of our power lines. Make sure your trees have... -
About Your Service
Add Someone to Bill Alerts
Send your bill alerts to more than one person. -
About Your Service
Enroll in Auto-Pay
Never have a late payment again! Sign up and we'll automatically deduct the amount due from your... -
About Your Service
Rate Summary
Get a summary of our rate changes effective July 1, 2023. -
About Your Service
Your Electric Bill Explained
A breakdown of the charges and credits on your bill. -
About Your Service
Townships in Our Electric Service Territory
Review the list of townships in our electric service territory. -
About Your Service
Southeast Michigan Inspectors
Review contact information for local township offices. -
About Your Service
Southwest Michigan Inspectors
Review contact information for local township offices in SW Michigan. -
About Your Service
Propane Tank Ownership
Fill out our form to verify your propane tank ownership. -
Safety
Take note of these basic propane safety tips.
Take note of these basic propane safety tips. -
Safety
Follow these guidelines to help ensure a stress-free heating season.
Follow these guidelines to help ensure a stress-free heating season. -
About Your Service
A tool to calculate how much your propane will cost.
A tool to calculate how much your propane will cost. -
About Your Service
Learn about what to expect when we install propane on your property.
Learn about what to expect when we install propane on your property. -
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Forms
Residential Phone Letter of Authorization (LOA)
Residential LOA (Letter of Authorization) form for residential customers. -
Troubleshooting
Here's how to make sure your voicemail is set up.
Here's how to make sure your voicemail is set up. -
Bill Assistance
Current & Past Discounts
Any discounts on internet service, past or current. -
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SmartHub
Mesh Unit
Eliminate slow, spotty or "dead" Wi-Fi zones inside or outside your home with an MEC mesh unit. -
About Your Service
2.4GHz vs. 5.0 GHz Wi-Fi Explained
Explore the difference between 2.4GHz and 5.0GHz Wi-Fi. -
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About Your Service
Getting the Best Out of Residential Multigig Service
Follow these tips to get the best out of your home multigig internet experience. -
About Your Service
Getting the Best Out of Business Multigig Service
Follow these tips to get the best out of your business multigig internet experience. -
About Your Service
Install your Mesh Satellite Unit
How to install an indoor or outdoor mesh unit. -
About Your Service
Maximum Internet Speeds for Devices on Fiber Internet
Learn how to get the fastest possible internet speeds. -
About Your Service
Router Battery Backups
Learn about battery backups and get tips for shopping. -
About Your Service
Which MEC Router Do I Have?
Learn which MEC router your Wi-Fi network uses. -
About Your Service
Acceptable Internet Use Policy
Review MEC's acceptable internet use policy. -
About Your Service
Network Management/ISP Transparency Disclosure
Review MEC's network management and ISP transparency disclosure. -
About Your Service
Service Address Confirmation for Realtors
If you are a local realtor looking to verify if a specific property is eligible for our service,... -
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About Your Service
Not Getting Gig Speed on Certain Devices
Troubleshoot devices not getting gig speeds. -
About Your Service
Issues with Mesh Unit
Troubleshoot issues with your mesh satellite unit. -
About Your Service
No Internet Connection
Troubleshoot your internet connection by power cycling your router. -
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About Your Service
Getting Wi-Fi in a Detached Building
Learn how to get Wi-Fi in a pole barn, shed, or other detached building. -
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About Your Service
Streaming
Start streaming TV, sports, and movies using your MEC fiber internet connection. -
About Your Service
How to Stream Detroit Sports
Learn how to find Detroit sports on streaming services. -
About Your Service
Get the Best Internet Experience
Get tips for the best MEC fiber internet experience. -
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Safety
Can I Streamline My Passwords?
Get tips for keeping track of your passwords while staying safe online. -
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Forms
Lifeline Program
Government assistance program that provides discounts for telephone or internet service. -
Forms
Lifeline Program Consent Form
Fill out our consent form for the Lifeline assistance program. -
Forms
Lifeline Transfer-In Consent Form
Fill out our transfer-in consent form for the Lifeline assistance program. -
Education
Digital Skills Classes
Get dates and info about upcoming digital skill-building classes. -
Forms
Change or Upgrade Service
Fill out a form to change or upgrade your MEC electric service. -
Forms
Critical Care Electric Utility Customer
Michigan residents only. Fill out our form to indicate you or a member of your household requires... -
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About Your Service
What is Fiber to the Home
What is it, and how is it different from other types of connections? -
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About Your Service
Using WPS to Pair a Device
Learn how to connect a device to your network using WPS. -
About Your Service
Top 5 Ways to relax with technology
Explore five ways to relax with technology. -
About Your Service
Gaming: What Every Parent Needs to Know
What parents should know before letting their kids game online. -
About Your Service
Am I Getting Ads for Things I Google?
Explore why you seem to get advertisements about things you Google. -
FAQ
MEC SmartBiz Network Resilience
Ensure uninterrupted internet access with Network Resilience, automatically switching to a backup... -
FAQ
MEC SmartBiz Devices
Manage your network with ease by adding devices, approving connections, renaming units, and... -
FAQ
MEC SmartBiz Alerts
Stay informed with MEC SmartBiz Alerts on device connectivity, security threats, and more.... -
FAQ
MEC SmartBiz Staff Management
Manage staff profiles and device access easily through staff. Add, delete, or pause internet access... -
FAQ
MEC SmartBiz Customer Portal
Establish your Customer Portal's Terms of Service to clarify acceptable Wi-Fi use and protect your... -
FAQ
MEC SmartBiz Additional Network Settings
Manage your network security with content restrictions, trusted lists, and intrusion settings to... -
FAQ
MEC SmartBiz App Setup
Download the MEC SmartBiz app on Apple or Google Play. Manage admin roles, change primary users,... -
FAQ
MEC SmartBiz Network Setup
Set up your network effortlessly with our step-by-step FAQs. Configure Primary, Point of Sale,... -
FAQ
Quick Start Guide MEC SmartBiz
Set up and manage your networks easily with MEC SmartBiz, ensuring secure connections for staff,... -
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About Your Service
Phone User Portal
Click to log in and manage your MEC fiber phone service. -
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Forms
Business Letter of Authorization (LOA)
Business LOA (Letter of Authorization) form for business customers. -
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SmartHub
Enable Two-Factor Authentication in SmartHub
Enable verification to give your MEC account an added layer of protection from unwanted intruders. -
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Troubleshooting
Telephone User Guide
Access your voicemail and use special telephone features right from your telephone. -
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Company Awards & Recognition
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Additional Resources1
Power What Matters Most
At MEC, we’re more than just a service provider—we’re your neighbors, here to deliver reliable solutions with honesty and care. We want to get you connected to the power, speed, and peace of mind you deserve.
Creating vibrant, relevant, sustainable rural communities®
Copyright © 2026 Midwest Energy & Communications. All Rights Reserved.
Internet, propane, and data center services are not regulated by the Michigan Public Service Commission.
CommandIQ™, ExperienceIQ™, and ProtectIQ™ are trademarks of Calix, our internet equipment and CommandIQ™ mobile app partner.
