Outage and Account Notification Texts

Published on Monday, May 5, 2025 in Account Management

Did you know you can get important alerts about your MEC account texted directly to your phone? Notifications are available for:

• Electric and Fiber Outages
• Propane Deliveries – new!
• Billing Updates
• And much more!

All you have to do is log into your SmartHub mobile app or our website, then:

1. Add the phone number at which you want to receive texts. Navigate to the menu and choose Settings -> Contact Methods.
   1. On the app, look under Add New Contact Method and choose Phone.
   2. On desktop, click Add Phone.
2. Follow the prompts to add the desired phone number. Make sure you select Receive Text Messages and Save the number before exiting.
3. Sign up for notifications. Navigate back to the menu and choose Settings -> Manage Notifications.
4. Find the notifications you want to receive. For example:
   1. To get notified when your Scheduled Propane Delivery is on its way, look under On Demand.
   2. To receive Power Outage Updates, look under Service.
   3. To get a text when your monthly bill is available, look under Billing.
5. Assign the appropriate phone number and click Save.