Your one-stop-shop to report an outage, view the outage map, or learn how we approach restoration.
HOW TO REPORT AN OUTAGE
Please do not report your outage by email or through social media as we are not always immediately available through those platforms.
SmartHub is the quickest and easiest way to report an outage. Even when you’re on the go, you can use the SmartHub mobile app to receive outage notifications by email or text so you’re never in the dark.
Once you’ve registered with us, it’s easy to send a quick text to alert us of any outage-related issues. Here’s how:
- Open a new text message
- In the recipient field, enter: 55050
- In the message field, type: Outage (use any keyword location indicators you set up during registration (e.g., Outage Home)
- Press Send
We will verify the outage and send you a reply message. When we’ve fixed the outage, we’ll send you a second message to let you know. Remember, all standard data and text messaging charges apply.
If possible, call us at 800.492.5989. We’re here to answer your calls 24/7. If it’s a major outage, you may experience a fast, busy signal because many of your neighbors may be attempting to call us as well. Please call back or use one of the methods above.
HOW WE RESTORE POWER
Our line crews work safely and quickly to restore your service, although power outages can last from several hours to several days depending on the circumstances. Our first priority is to respond to dangerous situations – downed lines or sparking equipment – then we prioritize efforts to restore power to the most members at one time.
Here are the typical steps we take to restore an outage:
- Determine if the outage is on the transmission or distribution system. Power is delivered to cooperative-owned substations over national and regional transmission lines owned and operated by transmission providers. When a transmission line is down, that provider must restore service before we can determine issues on our distribution system. Learn more about our role in the delivery of electricity.
- Check main distribution circuits, the lines coming out of the substation that carry power throughout our service territory.
- Check tap lines, the supply lines that deliver power to transformers.
- Check service wires, the lines coming from the transformer that supply power to individual locations.
Please do not report your outage by email or through social media as we are not always immediately available.
BE PREPARED AND SAFE
Our region can produce some extreme weather conditions, regardless of the season. With that in mind, here are some tips for being prepared and staying safe at home in the event of an extended outage.
At least one gallon per person, per day for drinking and sanitation. Don’t forget the pets!
Keep a good supply of non-perishable food, especially items that don’t need to be cooked. Don’t forget a hand-operated can opener!
Have flashlights, candles and matches accessible.
Maintain an extra supply for your back-up needs.
Cordless phones won’t work during a power outage, so have a corded phone available. Make sure cell phones are fully charged if outages are possible.
Midwest regularly updates regional news media in major outages, and posts those on our social media platforms. If outages are imminent, be sure your mobile devices are fully charged so you can stay up to date. A battery-powered radio is also helpful.
Have a first-aid kit ready, and be sure to fill prescriptions and have any needed medical supplies on hand.
Battery-powered or wind-up.
Moist wipes, hand sanitizer and garbage bags.
Wrench or pliers to turn off utilities.
HERE ARE A FEW SAFETY TIPS TO KEEP IN MIND DURING A POWER OUTAGE:
- Stay away from downed power lines and warn others to do the same. Call us immediately to report downed power lines.
- Don’t touch a person or object that is in contact with a power line; the electric current could flow through you.
- Stay inside your car if it comes in contact with a power line.
- Turn off all appliances during an outage to avoid a circuit overload when power is restored. Leave on one lamp to know when power is restored.
- Never leave burning candles unattended.
- Keep freezer and refrigerator doors closed. Food will stay frozen for 36 to 48 hours in a fully-loaded freezer, and about 24 hours in a partially-filled freezer.