Menu
Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
This Wednesday we perform system maintenance from midnight to 5 a.m. Your internet and phone service may be down for the entire five-hour window. If you experience any difficulty with your service afterward, please reboot the router as the first step to troubleshooting.
The map below shows our electric outages. Unfortunately, we do not have a map for fiber outages at this time.
REPORT ELECTRIC OUTAGE
Log Onto SmartHub
LOG ONTO SMARTHUB
If it's a major outage, you may experience a fast, busy signal due to high call volume.
Our solutions agents are available Monday through Friday, 8 a.m. - 5 p.m. to help you with all your questions. If you are experiencing long wait times, we recommend using our chat tool, sending us a message or visiting us in person.