Outage Central

Outage Central

Your one-stop-shop to report an outage, view the outage map, or learn how we approach restoration.

OUTAGE MAP

HOW TO REPORT AN OUTAGE

Please do not report your outage by email or through social media as we are not always immediately available through those platforms.

SmartHub

SmartHub is the quickest and easiest way to report an outage. Even when you’re on the go, you can use the SmartHub mobile app to receive outage notifications by email or text so you’re never in the dark.

Download SmartHub on the Apple App Store or Google Play and search for MEC Energy. New users will have to complete a short registration.

Call Us

If possible, call us at 800.492.5989. We’re here to answer your calls 24/7. If it’s a major outage, you may experience a fast, busy signal because many of your neighbors may be attempting to call us as well. Please call back or use one of the methods above.

HOW WE RESTORE POWER

Our line crews work safely and quickly to restore your service, although power outages can last from several hours to several days depending on the circumstances. Our first priority is to respond to dangerous situations – downed lines or sparking equipment – then we prioritize efforts to restore power to the most members at one time.

Here are the typical steps we take to restore an outage:

  1. Determine if the outage is on the transmission or distribution system. Power is delivered to cooperative-owned substations over national and regional transmission lines owned and operated by transmission providers. When a transmission line is down, that provider must restore service before we can determine issues on our distribution system. Learn more about our role in the delivery of electricity.
  2. Check main distribution circuits, the lines coming out of the substation that carry power throughout our service territory.
  3. Check tap lines, the supply lines that deliver power to transformers.
  4. Check service wires, the lines coming from the transformer that supply power to individual locations.

If your meter base is damaged, an electrical inspection is required before we can restore service. Here is the contact information for Southeast Michigan Inspectors and Southwest Michigan Inspectors.

Please do not report your outage by email or through social media as we are not always immediately available.

Transmission-and-distribution-systems2-1

BE PREPARED AND SAFE

Our region can produce some extreme weather conditions, regardless of the season. With that in mind, here are some tips for being prepared and staying safe at home in the event of an extended outage.

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WATER

At least one gallon per person, per day for drinking and sanitation. Don’t forget the pets!

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FOOD

Keep a good supply of non-perishable food, especially items that don’t need to be cooked. Don’t forget a hand-operated can opener!

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LIGHTING

Have flashlights, candles and matches accessible.

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BATTERIES

Maintain an extra supply for your back-up needs.

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TELEPHONE

Cordless phones won’t work during a power outage, so have a corded phone available. Make sure cell phones are fully charged if outages are possible.

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COMMUNICATIONS

Midwest regularly updates regional news media in major outages, and posts those on our social media platforms. If outages are imminent, be sure your mobile devices are fully charged so you can stay up to date. A battery-powered radio is also helpful.

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MEDICAL

Have a first-aid kit ready, and be sure to fill prescriptions and have any needed medical supplies on hand.

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CLOCK

Battery-powered or wind-up.

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EXTRA BLANKETS
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PERSONAL SANITATION

Moist wipes, hand sanitizer and garbage bags.

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TOOLS

Wrench or pliers to turn off utilities.

HERE ARE A FEW SAFETY TIPS TO KEEP IN MIND DURING A POWER OUTAGE:

  • Stay away from downed power lines and warn others to do the same. Call us immediately to report downed power lines.
  • Don’t touch a person or object that is in contact with a power line; the electric current could flow through you.
  • Stay inside your car if it comes in contact with a power line.
  • Turn off all appliances during an outage to avoid a circuit overload when power is restored. Leave on one lamp to know when power is restored.
  • Never leave burning candles unattended.
  • Keep freezer and refrigerator doors closed. Food will stay frozen for 36 to 48 hours in a fully-loaded freezer, and about 24 hours in a partially-filled freezer.