Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
Please note: Many cell carriers nationwide are experiencing major outages. While MEC fiber internet service and fiber phone have not been impacted, our customers may get busy signals when calling other people who use these carriers. You may also have trouble accessing the websites of companies that have been impacted.
The map below shows our electric outages. Unfortunately, we do not have a map for fiber outages at this time.
REPORT ELECTRIC OUTAGE
Log Onto SmartHub
LOG ONTO SMARTHUB
If it's a major outage, you may experience a fast, busy signal due to high call volume.
Our solutions agents are available Monday through Friday, 8 a.m. - 5 p.m. to help you with all your questions. Due to the pandemic, we are experiencing high call volumes and long wait times. We recommend using our chat tool, sending us a message or visiting us in person.