Or call 800.492.5989 24/7 to report an electric or fiber outage.

Please do not report outages via email or social media.

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Phone Resources

Residential User GuideDownload our residential phone guide and service list of features.
Telephone Self CareAccess your voicemail, view your call history and manage your plan features.
TroubleshootingGet help on common phone issues.
Bill AssistanceA number of programs can help eligible MEC customers pay their electric, internet, phone, and propane bill.
Policies and FormsAccess common phone forms, authorization letters, tariffs and FCC resources.
SmartHub

  • Lifeline Rate Program

     The Lifeline Program provides discounted telephone or internet service for low-income consumers.

    Learn More