Support Center

Billing

• How do I pay my electric bill?
• How many payment extensions can I receive in a year?
• How do I check my electric balance?
• When is my bill due?
• What do I do if I can't pay my bill?

Outages

• How do I report an electric outage?
• What should I have in my house to prepare for a power outage?
• What should I do if I see a downed power line?

Account and Service

• How can I better understand and monitor my electric usage?
• Can I change electric providers?
• How do I sign up for new service?
• I am upgrading my electric service. Does MEC do this or do I need to hire an electrician?

OWN IT Prepaid Metering Program

• Does OWN IT Prepaid Metering cost me anything?
• Who is OWN IT designed for?
• What will happen if I run out of funds in my OWN IT account
• Can I save money by participating in OWN IT?
• How do I make prepaid payments?
• How can I check the status of my account?
• How is my daily bill calculated?

Renewable Energy

• How do I sign up for the SpartanSolar-MEC Community Solar Array?
• Does MEC install solar?
• Is net metering worth the financial investment?
• What is the economic benefit of participating in the solar array?

• Rates Summary
• Rates
• Your Electric Bill Explained
• Line Clearance
• How Do I Sign Up for Outage Alerts?
• Backup Power Source Guide
• Fuel Mix
• Townships and Inspectors
• Country Lines Magazine
• Stay Safe Around Electricity

• Start New Service
• Change or Upgrade Service
• Moving into an existing home? Sign up for new Service:
• Add someone to your account:
• Disconnect service:

• OWN IT Prepaid Metering Agreement
• Change or Upgrade Service Form
• New Construction Form
• Start Service at an Existing Location
• Critical Care Certification Form
• Hold Harmless

Billing and Account

• How do I pay my internet bill?
• What is SmartHub and why do I need it?
• Why is my first bill so high?
• How do I report a fiber outage?

Plans and Packages

• How much is your internet?
• What internet speed is best for me?
• Do you offer plans for seasonal residents?

Installation

• Are you bringing internet to my area?
• What is RDOF?

CommandIQ Network Management App

• What is CommandIQ?

MEC Wi-Fi Service and Routers

• Which router do I have?

• Which router do I have?
• Where should I place my router?
• Improve your Internet Experience
• Power Cycle your MEC Router
• 2.4 GHz vs. 5.0 GHz Explained
• Check your Internet Speed
• Install MEC Mesh Satellite Wi-Fi Extender
• Port forwarding on XBOX Live
• Solutions Tech Support
• Cut the Cord from Traditional Cable/Satellite TV
• Getting the best out of your multigig service (residential)

• Getting the best out of your multigig service (business)

• Slow Internet Speeds
• Poor Wi-Fi Signal
• No Internet Connection
• Not Getting Gig Speed on Certain Devices
• Issues with a Mesh Satellite Wi-Fi Extender
• Can't Access Wi-Fi from a Detached Building on my Property
• Video Buffering on Smart TV

• Get Started With CommandIQ

Business Forms

• Business Application
• IP Justification Form
• Standard Service Level Agreement for Businesses – $100/mo

Hold Harmless

• Hold Harmless Agreement

Lifeline Application

• Lifeline Application Form
• Lifeline Program Consent Form
• Lifeline Transfer-In Consent Form

Policies and Disclosures

• Acceptable Internet Use Policy
• ISP Transparency Disclosure
• Telecommunications Tariffs

Terms and Conditions

• Terms and Conditions of Service

Account

• How do I pay my phone bill?
• How do I log onto telephone self care?
• Will my phone work if my power goes out?

Voicemail

• How do I set up voicemail?
• How do I check voicemail?
• How do I check phone messages remotely?

• Residential Telephone User Guide
• Telephone Self Care

• Voicemail Not Working
• Heavy Static or No Dial Tone

Account Responsibility Change Form

• Account Responsibility Change

Hold Harmless

• Hold Harmless

Letters of Authorization

• Business Telephone Letter of Authorization
• Residential Telephone Letter of Authorization
• Toll-Free Number Letter of Authorization

Tariffs and Do Not Call Lists

• Telecommunications Tariffs
• FCC Do Not Call List
• FTC National Do Not Call List

Toll-Free Number Forms

• Toll-Free Number Letter of Authorization
• New Toll-Free Number Request Form

Lifeline Program Information and Application

Account and Billing

• How do I pay my propane bill?
• What are your available propane billing programs?
• What are your propane delivery options?

Safety

• What should I do if I smell gas?
• Why do I have to have a pressure test?

• Check your address for eligibility
• Add someone to your account
• Disconnect Service

• Hold Harmless
• Tank Ownership Verification

Account

• What is Arlo?
• How Do I Sign Up for Arlo?

• What Are Arlo Modes?
• How Do I Enable Motion or Sound Detection?
• How Do I Sign Up for Push Notifications and Email Alerts?
• How Do I Set Up Advanced Motion Alerts?
• How Do I Set Up Activity Zones?
• How Do I Change My Video Recording Length?
• How Do I See My Videos?
• How Does 24/7 Emergency Response Work?
• How Do I Change My Power Management Settings?
• How Do I Update My Firmware?
• How Do I Keep My Cameras Charged In Cold Weather?