FAQ

Propane users should always be on alert for the smell of rotten eggs, especially around a gas appliance or tank. If you do smell gas in your home, camper, RV or other areas around any gas equipment, or if a gas alarm signals the presence of propane, you should immediately follow these suggestions:

• Extinguish all smoking materials and any other open flames or sources of ignition. Everyone should vacate the building, vehicle or area.
• Move away without using any electric switches, appliances, thermostats, or telephones.
• Close the gas shutoff valve on the propane tank or cylinder.
• Call MEC and/or your local fire department immediately from a cellular telephone or a neighbor’s telephone.
• Even if you do not continue to smell propane, do not open or turn on the propane supply valve and do not re-enter the building, vehicle or area. Let a qualified propane service technician check for escaped propane.
• Have a properly trained propane service technician repair the leak. The propane service technician or emergency responder needs to determine that the leak situation has been fully resolved. The propane service technician will check all of your gas appliances and re-light any appliance pilots.
• Return to the building, camper, RV or area only when the service or emergency technician indicates it is safe to do so.

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