Lobbies Closed Beginning Nov. 23

Published on Wednesday, November 18, 2020 in COVID-19

Given the new mandates issued by Gov. Whitmer on Sunday, Nov. 15, and out of an abundance of caution for the safety of our customers and employees, we are closing our lobbies to walk-in traffic beginning Monday, Nov. 23 through Monday, Jan. 4. The drive-through window at the Cassopolis office will remain open, and payments left in the drop boxes at each of our district service centers by 5 p.m. Monday-Friday will be posted that day.

MEC is part of the critical infrastructure and we will continue to work to meet the needs of our customers. Here are some key points to this latest mitigation strategy:

Customer Service. While our lobbies are closed, we continue to take calls through our Solutions Center. If your business requires you to meet with a team member, please call us at 800.492.5989 and we will schedule an appointment. Call volume continues to be very high so please consider alternative ways to reach us, including email and Live Chat.

Paying Your Bill. We offer a variety of easy and convenient ways to pay your bill. Click here to learn more.

Outside Operations. Our electric, propane, and fiber operations teams will continue their regular work with strict precautions in place. This includes new propane tank sets and fiber in-home installations. We will use all appropriate personal protective equipment with in-home work and ask all customers to wear a mask and maintain a distance of at least 6 feet.

Resources For You. Many of us are once again adjusting to a new normal, and learning new ways to do things. Please review our COVID-19 Resource Page for tips on working, learning, and playing from home; it also includes information to help you manage your energy use.

Thank you for your understanding and patience as we continue to navigate this challenging period.