Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
All MEC lobbies will be closed from Monday, Nov. 23 - Monday, Jan. 4 for the safety of our customers and employees. Please click here to learn more about our latest COVID mitigation strategy.
The easiest way to check your account status is through SmartHub, our online and mobile account management platform. If you haven’t done so already, please register here.
Please note: If your account is in danger of being disconnected, we will notify you by phone via an automated call.
Learn more about OWN IT Prepaid Metering.
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