Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
MEC fiber customers: We will be performing routine fiber maintenance Wed., Nov. 13 from midnight to 5 a.m. Your internet and phone service may be down for the entire five-hour window, and if you own your own router, you may need to reboot/unplug afterwards.
For the remainder of 2019, you can receive up to six. Starting in 2020, you can receive up to three.
If you need assistance paying your electric bill, call 211 from your state of residence. Michigan residents can also visit michigan.gov/helpinghand. Indiana customers go to in211.org and Ohio customers visit ouw.org/211-2/.
Also, our OWN IT Prepaid Metering Program gives you more control over you bills by allowing you to pay in advance for your electric.
Back to Support