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Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
Please note: Our payment system will undergo a brief maintenance Friday, July 11 at 1 a.m. eastern. During this window, you may be unable to make a payment via desktop, phone, or your SmartHub mobile app. We expect this window to end at approximately 1:30 a.m. eastern.
All fields marked with * are required.
Contact Information- Please enter the information exactly as submitted to the National Verifier. Any differences (such as nicknames, titles, misspellings, etc.) may cause your application to be rejected.
Benefit Qualifying Person- If the benefit-qualifying person is not the person listed above, complete the below certification. (Examples include: child of an above-named individual, the above-named individual is named power of attorney for qualifying participant; qualifying participant is disabled but resides in the same household as the above-named individual.)
Dependent Information- Only fill out the information below if you selected yes to the question above.
Disclosures
I acknowledge that my Lifeline Program benefit will be transferred to MEC.
I understand that my Lifeline Program benefit will be applied to service from MEC and will no longer be applied to service retained by my previous provider. I understand I may be subject to my previous service provider’s regular rates if I retain services from them.
I understand that I cannot have multiple Lifeline Program benefits with the same or different service providers.