How We Restore Power
My Power Is Out - Now What?
Step 1: Reports Come In
Once your power is out, make sure you report it to us as soon as possible – visit us at teammidwest.com and click “Report Outages” or use the SmartHub mobile app. You can also give us a call at 800-492-5989. Provide as many details as you can when you make a report. Even if your neighbors have already called it in, submitting your own report helps us pinpoint where and what the issue is. Let us know about any fallen lines, but DO NOT approach them as they pose a potentially deadly threat.
Step 2: We Dispatch Crews
After that, sit tight. We’re dispatching our crews, who have an order of operations to follow, starting with the biggest and most urgent jobs. If you see an MEC truck pass you by, don’t worry – we just need to address another repair first.
Step 3: Crews Investigate Issues & Identify Hazards
When a crew arrives at the scene, they start by assessing any potential problems or hazards. This includes fallen power lines, which pose a major threat to passersby.
Step 4: Repairs Begin
Crews get to work on repairs, starting with substations and major lines, working their way down to individual homes like yours. Before you know it, you’ll be back online.
Step 5: Power is Restored
Keep in mind: the order of service line repairs means your power may not come on at the same time as your neighbor's.
In the event of an outage, it helps to have supplies at the ready. Bottled water, non-perishable food, and a first-aid kit will give you peace of mind in a worst-case scenario. You might also consider including some offline entertainment like books or board games, especially if you have kids. Learn more about preparing for an outage - click here.
If your meter base is damaged, an electrical inspection is required before we can restore service. Here is the contact information for southeast Michigan inspectors and southwest Michigan inspectors.
Please do not report your outage by email or through social media as we are not always immediately available.
Why Do My Lights Blink?
You’re sitting at home during a storm when the lights blink. You’ve got a flashlight handy – but how close are you to needing it?
A blink is a sign that our power system is working as it should. When something connects with a power line, like lightning or tree branches, a tool called an oil circuit recloser (OCR) opens and closes again quickly to stop the disturbance from interfering with the flow of electricity.
Sometimes this is all that’s needed to keep your power on. Other times, one blink isn’t long enough for whatever is causing the disruption to go away. The OCR will trip two more times before remaining open, resulting in a power outage.