Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
MEC fiber customers: We will be performing routine fiber maintenance Wed., Nov. 13 from midnight to 5 a.m. Your internet and phone service may be down for the entire five-hour window, and if you own your own router, you may need to reboot/unplug afterwards.
Payments may be made using cash, check or debit/credit cards and a $25 minimum payment is required on initial set up. After that, you can purchase electricity as needed and in the amount you choose using any of the following methods:
Learn more about OWN IT Prepaid Metering.
Back to Support