COVID-19: Our Commitment to Our Customers

Published on Thursday, March 12, 2020 in COVID-19


Safety is at the core of our culture at MEC. It’s a practice and commitment that extends beyond our walls to protect both our employees and our customers. In response to growing concerns about COVID-19, we want to share our stance and approach.

Emergency Preparedness: We are a 24/7 organization providing critical services. We have a very detailed Emergency Response Plan in place to ensure readiness of business-critical functions should COVID-19 become more prevalent in our service area. While we are closely monitoring news and updates from the Centers for Disease Control and Prevention (CDC), we do not anticipate any disruption to your service experience.

Employee Expectations: We have established detailed employee guidelines per CDC recommendations. These include a required 14-day self-quarantine period for any employee who travels to a Level 2 or 3 country or those who embark on a cruise ship, and for any employee who has been exposed to someone that has been diagnosed or has symptoms of COVID-19. We are also asking any employee displaying symptoms of COVID-19 to not come to work until they are symptom-free for two days.

Customer Expectations: We’re in this together, and ask you to join us in exercising prudent precautions. Please familiarize yourself with the CDC recommendations regarding COVID-19, and if you have symptoms or possible exposure, please do not visit our district service centers. We offer a number of convenient ways to Pay your Bill that do not require face-to-face contact.

We’re Still Doing Our Thing: As a locally-owned cooperative, we are actively involved in many ways across the communities we serve. We currently have numerous planned community activities in place and will proceed with those unless we know we are putting the community and our employees at risk. If activities are cancelled, we will message that as quickly as possible. If you have questions about planned activities, please feel free to contact us at 800.492.5989.

´╗┐´╗┐Thank you for your support as we work to keep our communities safe.