Or call 800.492.5989 24/7 to report an electric or fiber outage.

Please do not report outages via email or social media.

Menu
Section Menu  

Guides and Tutorials

Get the Best Internet ExperienceCheck out these tips for maximizing internet service throughout your home.
Power Cycle your MEC RouterLearn how to properly reboot your MEC GigaCenter router.
Update Wi-Fi Network Name and PasswordWatch a video to learn how to change your Wi-Fi name and password.
2.4GHz vs. 5.0 GHz ExplainedLearn about the difference between the two wireless bands on your MEC 844 Calix GigaCenter router.
Check your Internet SpeedRun an internet speed test from a hard-wired computer device.
Install your Mesh Satellite Wi-Fi ExtenderWatch a quick video to learn how to set up your mesh Wi-Fi extender.
Port Forwarding on XBOX LivePort forwarding on Xbox Live for the Xbox One & Xbox 360 (On an 844 ONT).
Cut the CordEliminate your reliance on traditional, inflexible cable providers and gain more flexibility and control over what you want to watch.
Solutions Tech SupportWe can help you make the most of your devices and online tools from smartphones to streaming services like Netflix.
Tour our Connected HomeA free, interactive display home demonstrates the many ways you can integrate the internet of things with everyday appliances and more!
Service Address Confirmation for RealtorsPlease fill out this form to determine if a service address you represent is eligible for our internet service.

  • Website Compass magazine