Or call 800.492.5989 24/7 to report an electric or fiber outage.

Please do not report outages via email or social media.

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Guides and Tutorials

Which MEC Router Do I Have?Determine which MEC Router you currently use.
Where should I put my router?Location matters. Get tips for optimal placement and signal strength.
CommandIQ User GuideLearn how to set up and use the app to manage your network.
GigaSpire User GuideLearn all about the GigaSpire routers.
Get the Best Internet ExperienceCheck out these tips for maximizing internet service throughout your home.
Mesh Unit Installation InstructionsWatch a quick video to learn how to set up your mesh unit.
Power Cycle your MEC RouterLearn how to properly reboot your MEC router.
Update Wi-Fi Network Name and PasswordChange your Wi-Fi name and password.
2.4GHz vs. 5.0 GHz ExplainedLearn about the difference between the two wireless bands on your 844GigaCenter router.
Check your Internet SpeedRun an internet speed test from a hard-wired computer device.
Port Forwarding on XBOX LivePort forwarding on Xbox Live for the Xbox One & Xbox 360 (On an 844 ONT).
Solutions Tech SupportWe can help you make the most of your devices and online tools from smartphones to streaming services like Netflix.
Service Address Confirmation for RealtorsPlease fill out this form to determine if a service address you represent is eligible for our internet service.
WI-FI CallingLearn how to make enable WI-FI Calling on your phone and use your MEC internet services.

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