Get the Best Internet Experience
Make your Home Wi-Fi Friendly
First and foremost, evaluate the location of your router. Ideally, it should be centrally located in your home and should not be hidden behind speakers or other electronics that can cause interference. Also, when practical and possible, place large furniture along the exterior walls of your home to prevent it from blocking signals. Finally, limit the use of mirrors as they ultimately decrease your Wi-Fi signal strength.
Improve Wireless Range
Wi-Fi gets weaker as it travels long distances and through walls and floors. This can lead to buffering and general slowness when using devices that are far away from the router. If you experience signal issues in specific areas of your home, it's time to consider upgrading to our Ultimate Wi-Fi service.
Our Ultimate Wi-Fi delivers the fastest, most advanced Wi-Fi available. This equipment can handle dozens of devices connecting simultaneously and offers unbeatable coverage throughout every corner of your home. Plus, Ultimate Wi-Fi gives you access to advanced parental controls such as screen-time limits and content blocking/filtering along with enhanced network security through the CommandIQ™ app.
Sign up for Ultimate Wi-Fi through SmartHub under My Services.
Log Into SmartHub
Use a Hardwired Connection for Certain Activities and Speed
For video streaming on a TV, real-time gaming and other bandwidth-heavy activities, we recommend connecting the router via an Ethernet connection whenever possible and practical. Additionally, if you have subscribed to our Gig package and want to get the full 1,000 Mbps on a specific device, you will need an Ethernet and possibly a Gigabit Ethernet Adaptor. Most devices are capable of only achieving 50Mbps on the 2.4 GHz Wi-Fi band and 100-200Mbps on the 5 GHz Wi-Fi band.
Choose the Right Internet Speed
Have you recently added new Wi-Fi devices to your home? Now might be a good time to evaluate your current internet package to ensure your speed still meets your needs. Visit broadbandnow.com to take a short quiz to help you determine the best speed for you.
If you have the 844 GigaCenter, we recommend that you manually connect any compatible device to the 5.0 GHz band to maximize your speed and improve your overall internet experience. Check out the below video to learn more about achieving the best Wi-Fi on the 844.
If you have a GigaSpire router, the router will automatically direct traffic to the best Wi-Fi band based on your location and activity. If you still have Wi-Fi issues after trying the tips on this page, please give us a call at 800.492.5989.
Wi-Fi and the GigaCenter Router